|
|
|
|
|
This job is inactive
|
|
|||||||||
| Position Description GENERAL SUMMARY This position supports the 24×7 Network Operations Center (NOC) and is responsible for remote configuration, maintenance, and troubleshooting the customers HLR. Perform scheduled maintenance that could include software upgrades and/or patches as well as off hours testing. Perform and report detailed analysis associated with any HLR network incidents and outage conditions. Coordinate uniform application of system corrections throughout customers wireless network. DUTIES AND RESPONSIBILITIES Essential Functions Takes direction from NOC Manager, Senior Engineer, and Key client contacts on customer network projects and escalated trouble. Ability to troubleshoot network problems with minimal or no exposure of physically being in front of the equipment and still recommend isolation and resolution measures. Coordinate outage or impairment restoration activities and follow-up on all outage incidents. Write Standard Operating Procedures for surveillance and first level triage of HLR. Direct and instruct field and 3rd party personnel on problem resolution Interface with other departments and 3rd party companies on problem resolution Flexible and responsive to changing work patterns and demands. A thorough and methodical approach to work. Fluent in written and spoken English. Bachelors Degree or above in Telecommunications, Engineering, Technology Management or other related fields. Experience in Setting up a new or modifications of a wireless network. Advanced understand of HLR systems. Understanding of various Data network elements such as Cisco, Juniper routers, and OSS systems Understanding of BSS, MMSC, WAP Gateway, Email, Voicemail and Billing systems JOB SPECIFICATIONS Education Minimum Bachelors Degree or above in Telecommunications, Engineering, Software Engineering. Preferred BS Degree in Engineering and 5 years experiences in wireless systems Experience Required 3-4 years of related telecom maintenance experience. Must be able to work well in a high-pressure environment. Must be computer literate in Microsoft Office Suite including Word, Excel, Power point and Outlook. Excellent understanding of HLR systems and specifications related to wireless networking. Understanding of digital switching, transmission systems, network management and or related telecommunications systems. Preferred 5+ years of related telecom maintenance experience. Must be able to work well in a high-pressure environment. Excellent understanding of technology standards and specifications related to wireless networking, digital switching, transmission systems, network management and or related telecommunications systems. Excellent customer facing communication skills. Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex Refers complex, unusual problems to supervisor/manager . Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, techniques Work typically involves regular review of output by a senior coworker or supervisor/manager. *NO SPONSORSHIP AVAILABLE |
|
|
|
|
|
