Corporate Helpdesk Technician
IDT
Full-time
On-site
San Diego, California, United States
Helpdesk Support Positions
Description
Background information:
Innovative Defense Technologies (IDT), provider of cutting-edge cloud-based integration, automated testing and data analysis for complex, mission-critical systems in the US Department of Defense (DOD), is seeking a Corporate Helpdesk Technician to be based in our San Diego office. Leveraging advanced software automation, model-based systems engineering (MBSE), and AI-driven capabilities, IDT accelerates capability development, enhances operational readiness, and reduces lifecycle costs for the Department of Defense. The company is dedicated to transforming defense systems through innovation, efficiency, and mission-critical results.
Overview:
IDT is seeking a Corporate Helpdesk Technician that will administer and maintain Windows based end user computing systems intended to support corporate IT infrastructure and services in the cloud, on premise, and remote IDT offices. Main responsibilities will focus on supporting the helpdesk, assisting other engineers in fine tuning the network, systems and corporate applications and support end user issues to.
All applicants must be able to obtain/maintain an active U.S. Security Clearance.
Responsibilities Include:
- Day to day end user support and ensuring tickets are closed in a timely fashion.
- Administer Microsoft 365 environment (email, compliance, SharePoint, etc.)
- Image, deploy, troubleshoot, maintain end user workstations
- Perform requirements analysis, translating business need into IT resource specifications
- Developing internal and external documentation
- Asset management and procurement
- Provision end user workstations per corporate and end user needs
- Patching and maintenance of end user workstations and corporate physical and virtual servers, storage, cloud instances, and infrastructure
- Contribute to improvement of administrative and operational processes
- Perform administration and lifecycle management of hypervisors, automation and orchestration software, enterprise virtual Systems and networks utilizing multiple network management tools and applications
- Ensuring that all systems are in compliance with industry standard IT security frameworks such as NIST
Minimum Required Qualifications:
- Bachelor’s degree in Information Technology, Information Systems, Computer Science, or relevant field of Engineering
- 5+ years of experience in a relevant technology field required
Required skills:
- Experience with imaging end user workstations
- Experience with enterprise domain/active directory environment
- Experience with ticketing systems
- Experience interfacing directly with end users and troubleshooting end user issues both in-person and remotely
- Extensive experience with Operating Systems (Mainly Windows and some Linux) configuration and administration
- Experience working within Microsoft 365 environments
- Basic network experience – understanding IP and subnetting
- Demonstrated ability to shift from one project to another in an agile work environment
- Ability to communicate technical approaches and details within small project teams, including team interaction and presentations
- Ability to travel approximately 10% to remote IDT offices around the US
- Experience with cloud environments, such as Amazon Web Services and Microsoft Azure
- Contribute to research, implementation, and management of new hardware and software solutions organization-wide
Preferred skills:
- BeyondTrust Remote Support solution
- Zendesk ticketing system
- Networking protocol experience (802.11, TCP, UDP, ICMP)
- VMWare, AWS, Azure, SEC+, A+ certifications or equivalent is a plus
- Group Policy Management
- Familiarity with IT Compliance frameworks (NIST, ISO, etc…)
Competencies:
- Ability to create and employ requirements and specifications during discovery phase of corporate solutions.
- Desire to stay current with industry trends and best practices
- Excellence in technical oral and written communication with peers and non-technical cohorts
- Be capable of working independently, but thrive in a team environment
- Solid analytical abilities, coupled with a strong sense of ownership, urgency and drive
- Ability to work in a fast-paced environment while maintaining established service-level agreements (SLAs)
- Excellent time management skills
EEO Statement:
IDT is an Equal Opportunity employer.