Desktop Support Analyst: Office of Innovative Technologies - UTK

OIT is seeking to hire two IT Desktop Support Technician 3.  This position is part of the central IT organization and will be responsible for supporting a wide variety of computer users in a technically diverse environment. Support will include answering questions, analyzing and resolving problems, installing & testing operating systems & applications, configuring hardware & software including computers & peripherals, migrating data, documenting procedures, consulting with and training customers regarding hardware and software functionality as well as communicating IT policy.

Responsibilities:

• Provides desktop and networking support to faculty, staff and students via phone, email or onsite - includes wide variety of hardware, operating systems, software applications, peripherals, etc.
• Supports users on and off campus, including other IT personnel in units outside OIT
• Analyzes technology needs and recommends solutions 
• Researches technical problems/questions and provides solutions that are efficient and effective
• Configures, installs and/or repairs computer equipment including operating systems and applications
• Performs other related duties as required

Minimum Qualifications

• Associates degree in a related field or equivalent related experience.

• Two years of related desktop experience

Job Skills and Abilities:

Required:

• Demonstrated knowledge of a wide variety of computer hardware, operating systems, software applications and mobile platforms

• Demonstrated customer service skills 

• Knowledge of networking, DNS/DHCP, and Active Directory

• Excellent oral and written skills

• Strong problem-solving skills

• Strong organizational skills

• Ability to work independently as well as within a team

• Ability to lead small or special projects

• Ability to work evenings and weekends

• Ability to lift computer equipment, walk across campus to perform technical support duties, and physically able to sit at a desk all day as necessary to perform job-related duties

Preferred:

• Mac OS X and/or Linux skills

• Apple ACMT certification

• Windows Provisioning Packages/MDT

• Microsoft Endpoint Manager

Work Location:

• Knoxville, TN

• Onsite

Compensation and Benefits:

• UT market range: MR 08

• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

Application Instructions:

To express interest, please submit an application with the noted below attachments. 

• Resume

• List of 3 professional references

About the Division:

The Office of Innovative Technologies (OIT) seeks to support the university’s mission by providing customer driven IT services in a consistent and credible manner.