Desktop Support Engineer (Helpdesk)

About the job

Merchant & Gould has been a leader in intellectual property law for more than 100 years. We are recognized as one of the most active filers of patents in the country, and are consistently rated among the top patent, copyright and trademark firms. We currently have an opportunity for a Desktop Support Engineer (Helpdesk).  This position will be filled in our Minneapolis location.   The salary range for the position is $50,000 - $65,000, based on years of experience.

Summary of Position (hybrid):
This position is responsible for maintaining, upgrading and troubleshooting company technologies supporting end users which involve PC hardware and software and their respective management systems.

This position includes in-office responsibilities and requires attendance at the physical office location.

Responsibilities:

1. Diagnoses and quickly resolves a wide range of Windows application issues to help minimize downtime.

2. Implements, upgrades (3-years for hardware), troubleshoots and resolves issues within supported End User Computing systems.

3. Configures, maintains and deploys desktop operating systems, ensuring data integrity and system security.

4. Creates and maintains service documentation to be used by IT personnel and customers within the organization.

5. Works cross-functionally with internal departments to improve the customer experience and identify and resolve root causes of PC hardware and software issues.

6. Works with Vendor partners to identify and resolve moderate to complex product issues and computer leases.

7. Provides patch management of information systems

8. Maintains and updates asset inventory.

9. Participates in new project efforts and provides documentation and training of new systems and processes to support personnel.

10. Assists senior level staff members with advanced maintenance and troubleshooting of End User technology systems for software deployment, patching and systems management.

11. Limited travel to office locations.

• One to four years experience supporting desktops & laptop computers on a Windows Active Directory Domain or Azure Entra ID environment.
• One to three years of relevant experience in an enterprise environment working with Tier II hardware
• Working experience with Windows 11, and Office 365,
• A+ Certification, a plus
• Microsoft SCCM, a plus
• Microsoft Intune a plus
• Strong interpersonal skills and friendly disposition
• Ability to work alone, on a team, and to multitask
• Excellent communication and documentation skills
• Ability to lift 50 pounds
• In order to perform one (1) or more essential functions of this role, five (5) days in the office are required.

We are equally committed to providing competitive, affordable health and wellness benefits to help take care of yourself and your family, including: a competitive salary, a comprehensive benefits package that includes employee medical, dental, vision, life, AD&D insurance, short- and long-term disability, 401(k) match, and ten firm holidays.

To be considered, please apply online at Career Opportunities (merchantgould.com). You will need to provide a resume and professional references.

Merchant & Gould provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We welcome candidates with disabilities. If you need any accommodation during the application or the recruiting process, please contact our Human Resources Department at 1-612-332-5300.