Desktop Support Specialist (0568)
BrooksvilleWork for Our Water Resources.
Help protect one of Florida’s most vital resources — water — with a career at the Southwest Florida Water Management District (District).
The District is a government agency whose mission is to protect water resources, minimize flood risks, and ensure the public’s water needs are met. We serve a population of nearly 6 million people in west-central Florida as directed by state law.
Join our Information Technology Bureau
Support our Technology Services Section by providing important customer support services and hands-on and remote technical support for customers at the District. Customer support services include PC life cycle replacements, installation, upgrades, support, and troubleshooting of all District hardware and software applications, and troubleshooting network access for District staff. You’ll have the chance to work with a wide range of teams in this promising position, each of which plays a vital role in our efforts to preserve our most valuable natural resources. Using your expertise, you’ll play an important role in enhancing the results to ensure a brighter future for the environment of Florida.
District employees are offered an excellent total rewards package that includes:
|
|
Starting Compensation:
Desktop Support Specialist 2: $22.13 - $28.20
Desktop Support Specialist 3: $23.56 - $30.03
Desktop Support Specialist 4: $25.76 - $35.06
The starting salary range for the Computer User Support Specialist position reflects the minimum to 50% of the compensation. The starting salary will be based on the education and experience of the successful candidate. The District conducts annual performance evaluations that may award applicable pay increases based on positive employee performance.
Essential Functions
Desktop Support Specialist 2-4
- Performs operational tasks necessary to maintain customer hardware and software availability.
- Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
- Provides novice to mid-level hands-on and remote support for customers requiring access to applications throughout the District, including onsite technical assistance to End Users, break fixes, data migration, hardware refreshes, etc.
- Resolve technical issues using information technology best practices, system documentation, and vendor support.
- Manage ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up.
- Works with various internal and external teams on technical projects.
Desktop Support Specialist 4
In addition to the functions listed above:
- Manage escalated tickets that require advanced technical skills or administrative permissions.
- Support endpoint administration, which involves anti-malware and anti-virus requirements, patch management, and deployments using tools such as Intune, PDQ, and Azure.
- Provide technical leadership to the desktop support team, including developing processes and procedures to ensure consistent, positive outcomes.
Working Conditions
Physical, Visual Acuity Requirements: Medium Work, Close Acuity, Stooping, Kneeling, Crouching, Crawling, Reaching, Standing, Walking, Pushing, Pulling, Lifting, Grasping, Feeling, Talking, Hearing & Repetitive Motion
Working Environmental Conditions: Employee works in a standard office environment. Requires ability to perform continuous repetitive tasks (to include keyboarding) with one or both hands. Frequent trips to service offices and other locations are required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employee may be subject to call-in outside of regularly scheduled work hours, or required to be on call, including on nights, weekends or holidays, to respond to emergency management activities or other incidents requiring rapid response in support of District operations.
Required Credentials for Desktop Support Specialists Opportunities
Desktop Support Specialist 2
- High School Diploma or equivalent and four (4) years related work experience in customer service or supporting customers in an information technology role OR Associates degree and two (2) years related work experience in customer service or supporting customers in an information technology role
- Valid driver's license
Desktop Support Specialist 3
- High School Diploma or equivalent and six (6) years related work experience in customer service or supporting customers in an information technology role OR Associates degree and four (4) years related work experience in customer service or supporting customers in an information technology role OR Bachelors degree and two (2) years related work experience in customer service or supporting customers in an information technology role
- Valid driver's license
Desktop Support Specialist 4
- High School Diploma or equivalent and eight (8) years related work experience in customer service or supporting customers in an information technology role OR Associates degree and six (6) years related work experience in customer service or supporting customers in an information technology role OR Bachelors degree and four (4) years related work experience in customer service or supporting customers in an information technology role
- Valid driver's license
Preferred Credentials for Desktop Support Specialists Opportunities
- Bachelors degree in Computer Information Systems, Information Systems, Information Technology or related
Application Process
The District will determine eligibility for employment solely from the information provided on a District employment application. All applicants are required to complete, in full, the District employment application. Incomplete applications will not be considered. A resume will not be considered as a substitute for the required District application for the purpose of qualification. Applicants who are within 30 days of graduation, if selected are not allowed to start until all minimum qualifications are met.
Additional Details
This position is typically scheduled to work 40 hours per week out of the Brooksville, FL office. This position is eligible for overtime for hours worked over 40 hours, in a week.
Travel Required
Yes. Some travel, using District vehicle, within District's coverage area.
Accepting applications until November 4, 2025 at 4:00 PM
About Us
The District is responsible for managing the water resources for west central Florida which includes approximately 10,000 square miles of territory spanning 16 counties and serving more than 6 million residents. Established in 1961 as a flood-protection agency, our objective is to meet the needs of current and future water users, protect and preserve our water resources, manage the water supply, protect water quality, and preserve water-related functions.
Start and grow your career with the District! The District prides itself on providing a positive work environment that engages and supports our employees through flexible and remote work schedules. We provide and support learning and development for staff at all levels including conferences, association memberships, and formal education. Let us know if you have previous public sector experience that may allow for additional perks! Click on the link to apply.