Desktop Support Technician

Job Description

Desktop Support Technician

Location: Onsite – Indianapolis, IN      

Pay: Up to $32/hr

25840

Pinnacle Partners is assisting our client in the search for a Desktop Support Technician to join their team in the Indianapolis, IN area. This successful resource will be responsible for supporting day-to-day technology needs including troubleshooting IT issues, maintaining AV systems, and providing excellent customer service.

RESPONSIBILITIES:

• Provide onsite IT support and troubleshooting for hardware, software, and network related issues
• Set up and troubleshoot AV equipment as needed
• Manage helpdesk tickets
• Maintain and support desktop computers, laptops, printers, and other IT hardware
• Assist with user account management in Active Directory
• Create and maintain technical documentation and troubleshooting guides

REQUIREMENTS:

• 2+ years of experience troubleshooting issues within a Microsoft/Windows environment
• Strong communication and customer service skills
• Experience setting up and troubleshooting AV systems

PREFERRED SKILLS:

• A+ or similar IT certification
• Experience troubleshooting RingCentral, Barracuda, VMWare, or network related issues
• Familiarity with remote desktop support tools

TERMS:

This is a contract opportunity with a wage up to $32/hr based on experience. Benefits will be offered by Pinnacle while on contract.