Entry-Level Helpdesk Technician

Department: IT
Reports To: IT Director / IT Manager
Location: Galleria
Employment Type: Full-TimePosition SummaryZT Automotive is looking for an Entry-Level Helpdesk Technician to provide front-line IT support for our dealership staff across multiple locations. This role is responsible for answering support tickets, troubleshooting basic technical issues, and escalating more complex problems to mid/senior IT staff. The position is ideal for someone starting their IT career and eager to gain hands-on experience in a fast-paced dealership environment.Key Responsibilities

• Serve as the first point of contact for dealership employees needing IT support.
• Log, track, and resolve helpdesk tickets in a timely manner.
• Troubleshoot and resolve basic issues with computers, printers, phones, and mobile devices.
• Provide support for Microsoft 365 (Outlook, Teams, OneDrive, Word, Excel).
• Assist with password resets, account unlocks, and user setup in Active Directory and dealership systems.
• Ensure workstations and peripherals are set up correctly for new employees.
• Escalate more advanced issues to mid/senior IT staff.
• Maintain clear documentation of troubleshooting steps and resolutions.
• Provide basic user training on IT tools and dealership applications.

 Qualifications & Skills

• Education: High school diploma or equivalent (Associate’s degree or IT training preferred).
• Experience: 0–2 years of IT support/helpdesk experience (internship or hands-on experience is a plus).
• Familiarity with Windows 10/11, Microsoft 365, and basic networking.
• Strong problem-solving and communication skills.
• Customer service-oriented with patience and professionalism.
• Willingness to learn dealership-specific systems (CDK, CRM, OEM portals).
• Ability to follow documented processes and escalate issues appropriately.

Preferred Certifications (nice to have, not required):

• CompTIA A+