Helpdesk Engineer
360training
On-site
Austin, Texas, United States
Helpdesk Support Positions
360training
360training.com is a rapidly growing leader in online training and certification across a wide range of industries and professions. 360training.com provides customers with the regulated training they need to get and keep jobs they want. Over the years, we have continued to grow our expansive library of regulatory-approved training courses with new content suited for today’s modern workforce. By offering these courses online, all 360training.com users experience the convenience and flexibility of earning their certifications in their own time, from anywhere in the world.
At 360training.com, we promote a culture of excellence centered around our two core values: Deliver Results and Do the Right Thing. That focus fosters the success of our employees, while maintaining a team-centric environment which inspires them to do their absolute best. One thing our associates get to experience is the ability to make an impact on day one of working here.
360training offers a compelling compensation package that ties to performance and impact. We offer quality health plans to meet a variety of needs, life and disability benefits, a retirement savings plan with company match, and a Flexible Time Off program.
Helpdesk Engineer
360training is seeking a Helpdesk Engineer to join our growing team. The Helpdesk Engineer will deliver exceptional technical support for a hybrid workforce, ensuring employees can work securely and efficiently from anywhere. This role covers on-premises systems, cloud services, and modern device management in a fast-paced environment.
*This role will require the candidate to be onsight daily for a period of time then transition to a hybrid role with determination by the hiring manager.
Key Responsibilities
- Provide hardware and software technical support for onsite and remote employees (Windows 10/11, macOS, and mobile devices)
- Administer and maintain Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
- Manage user lifecycle in Azure Active Directory and Windows Active Directory, including MFA, Conditional Access, and identity security policies
- Support endpoint management with Microsoft Intune/Endpoint Manager, Autopilot, and compliance policies
- Troubleshoot networking and connectivity issues (VPN, DNS, DHCP, TCP/IP, Zero Trust solutions)
- Automate repetitive tasks and reporting using PowerShell
- Assist with Teams Phone and Microsoft 365 voice/collaboration solutions
- Handle onboarding and offboarding processes, including account provisioning, device setup, and permissions
- Maintain accurate documentation and update tickets in JIRA
- Collaborate with security teams to respond to phishing reports, account compromises, and endpoint alerts
- Maintain asset inventory and oversee procurement processes
- Participate in IT projects, upgrades, and technology rollouts
- Provide end-user training on tools, security best practices, and remote work technologies
Requirements
- Microsoft certification such as MCP, M365 Fundamentals, or SC-900
- 2–3 years’ experience with Windows AD and Azure AD administration
- Strong understanding of Microsoft 365 administration and modern security controls
- Experience with Microsoft Endpoint Manager, MDM solutions, and Windows Autopilot (preferred)
- Strong PowerShell skills for automation and reporting
- Knowledge of hybrid networking concepts, Zero Trust principles, and VPN technologies
- Excellent troubleshooting skills and ability to resolve complex technical issues
- Effective communication skills (written and verbal) with a customer-first approach
- Ability to work independently and in a team environment under tight deadlines