Helpdesk Support Engineer

Helpdesk Support Engineer
Location: Virtual
Other Consideration: Permanent Residents or U.S. Citizenship (Required)

SUMMARY: 

The Helpdesk Support Engineer for Databricks provides frontline technical assistance to users working within the Databricks environment, ensuring smooth operation of data workflows, notebooks, and integrations. This role involves diagnosing platform issues, resolving user queries, and collaborating with engineering teams to maintain performance and reliability. This role involves collaborating with various stakeholders to understand data requirements and develop solutions.

DUTIES AND RESPONSIBILITIES

• Respond to and resolve user-reported issues related to Databricks notebooks, clusters, jobs, and workspace access
• Troubleshoot job failures, performance bottlenecks, and data ingestion errors
• Assist with user onboarding, workspace configuration, and permission management
• Monitor platform health and escalate critical incidents to engineering or cloud support teams
• Document common issues and solutions in a knowledge base to improve self-service support
• Collaborate with data engineers and IT teams to ensure seamless integration with external
• Support scheduling and orchestration tools (e.g., Airflow, Autosys) used in conjunction with Databricks

SUCCESS FACTORS

• Strong analytical and problem-solving skills 
• Familiarity with cloud computing, databricks, databases and data warehouses.
• Familiarity with remote desktop tools and VPN configurations

• Strong verbal and written communication skills
• Patience and empathy when handling user frustrations or urgent issues

• Ability to support a remote team 
• Excellent time management and organizational skills 
• Adaptability and openness to new ideas and commitment to professional growth and learning 

EDUCATION AND EXPERIENCE

• Bachelor’s degree in computer science, Information Technology, or a related field 
• Minimum of 5 years of experience as a helpdesk engineer.

Transitioning military and/or Veterans with IT/IS, finance, and/or healthcare systems specialties are invited to apply. Sprezzatura is an equal opportunity employer and offers benefits including healthcare and paid vacation time.

WORK AUTHORIZATION

This role requires you to live within the United States.

Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be required to verify employment eligibility within 3 business days of the first day of employment.

AAP/EEO STATEMENT

Sprezzatura expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Sprezzatura ’s employees to perform their job duties may result in discipline up to and including discharge.

CLEARANCE REQUIREMENT

This position may require Public Trust clearance. Candidates must undergo a background investigation, including a review of employment history, education, criminal record, and financial history. The clearance process ensures that the candidate is reliable, trustworthy, and of good conduct and character. Employment offers are contingent upon successful passing a public trust clearance process.

COMPANY DESCRIPTION

Sprezzatura (www.sprezzmc.com) is a Washington, DC-area Service-Disabled Veteran-Owned Small Business (SDVOSB) that enables client success by supplying insight and leadership at the intersection of people, processes, and technology.