Helpdesk Support Specialist

Job Description

Precision Resources, a division of the Trimarc Group Inc., is currently searching for an experienced Helpdesk Support Specialist to join a client in their Birmingham-based Headquarters. 

This is a long-term contract position that has the potential of going permanent. The rate will depend on how well someone goes through the interview process, but typically will fall around $25 hourly.  This position will also be eligible for PTO accrual.

This role will need to be in the office 5 days each week.  Overtime (OT) hours are available.

Position Summary:  

As a Helpdesk Support Specialist, you will provide technical support to internal employees for our health insurance client's technology support center. You will be tasked with troubleshooting calls, password resets, restarting internet connections, and resolving any other technology issues.

This job will require a knack for customer service, professionalism on the phone, promptness and articulation, and a positive attitude. Additionally, this role is call focused, comfortability with being on support calls phone throughout the day is required. In this role, will need to move quickly, diligently and pay extreme attention to detail.

Primary Responsibilities: & Qualifications:

• Experience in a Tier 1 or Tier 2 technology support role with a strong emphasis on customer service.
• Experience with a ticketing system and technical phone guidance.
• Communicate appropriately and clearly with internal employees for ticket resolution.
• Professionalism on the phone with a positive attitude.
• Strong work ethic and grit.
• Passion for technology and your role.

Precision Resources, a division of the Trimarc Group Inc., is one of the fastest growing consulting and recruiting firms providing top-tier Information Technology professionals.

Our IT Consulting and Recruitment Division is strengthened with our ability to match talented and experienced Information Technology professionals to the unique business needs of our clients.

Our team-based approach allows us to combine our experiences in the IT industry to develop effective, customized solutions quickly and efficiently. Since we focus on building long-term relationships, we are always striving to provide higher quality service and produce better results.

We have become a strategic partner for Fortune 500 firms as well as small to medium sized companies because of the ability to quickly develop effective, customized solutions for time-sensitive initiatives for our clients. From contract and consulting, to contract to hire and permanent placement, Precision Resources has a solution to meet your needs.