Helpdesk Technical Support Specialist
DynaGrid
Full-time
On-site
Lewisville, Texas, United States
Helpdesk Support Positions
Join Our Team at DynaGrid Construction Group, LLC!
Are you passionate about safety, efficiency, and delivering excellent service? DynaGrid Construction Group, LLC, a leading provider of construction services to the utilities market, is looking to expand our team! Headquartered in the Dallas Metroplex, we specialize in sitework and foundation work for Substations, Switch Stations, and Transmission Lines. Visit our website to learn more about our projects and values.
Role Highlights: The Helpdesk Technical Support Specialist’s main functions are to directly support the operational partners by troubleshooting hardware, software, networking, telephony and customer-related issues and by identifying areas in which the use of technology can be improved. The Helpdesk Technical Support Specialist will perform various IT-related functions such as installation and support of hardware and software, training, PC setup and deployment, creating work orders and tracking inventory.
Shaping Impact: Your Key Responsibilities:
NOTE - DynaGrid does not accept unsolicited resumes, candidates’ names or summaries from staffing agencies, search firms, or third-party recruiters. Any unsolicited resumes, candidates’ names or summaries submitted to DynaGrid Construction, or any of its employee-owners, become the property of DynaGrid Construction and DynaGrid Construction
Are you passionate about safety, efficiency, and delivering excellent service? DynaGrid Construction Group, LLC, a leading provider of construction services to the utilities market, is looking to expand our team! Headquartered in the Dallas Metroplex, we specialize in sitework and foundation work for Substations, Switch Stations, and Transmission Lines. Visit our website to learn more about our projects and values.
Role Highlights: The Helpdesk Technical Support Specialist’s main functions are to directly support the operational partners by troubleshooting hardware, software, networking, telephony and customer-related issues and by identifying areas in which the use of technology can be improved. The Helpdesk Technical Support Specialist will perform various IT-related functions such as installation and support of hardware and software, training, PC setup and deployment, creating work orders and tracking inventory.
Shaping Impact: Your Key Responsibilities:
- Monitor, track and close incoming emails and phone calls from the Help Desk or the Operational Offices
- Perform diagnosis for customer issues
- Provide on-site training to employees
- Setup and repair desktops/laptops
- Assist and work to resolve all technical issues/questions impacting the network
- Follow IT policy, process and procedures in resolving complex issues
- Understand the business impact of each service call
- Install, configure, upgrade, inventory, assign, monitor and maintain hardware allocation, including: desktops, laptops, networked printers, scanners, cell phones, etc.
- Install, configure, upgrade, and maintain Windows operating systems
- Install, configure, upgrade, and maintain Windows PC applications
- Create and maintain interdepartmental relationships
- Troubleshoot complex issues
- Maintain knowledge on current industry trends
- Move technology from one location to another
- Add new components to existing systems
- Make changes or adjustments to existing systems such as performing upgrades
- Route all issues through the tracking system in order to provide all IT support staff constant summary of problems/issues
- Perform other technology support duties as assigned
- 3-5 years experience in desktop support, IT concepts and hardware/software troubleshooting
- Collaborative work style and sense of ownership
- Demonstrate customer awareness and customer service skills
- Written and verbal communication skills.
- Proven ability to think and troubleshoot logically, and act decisively in critical situations
- Ability to sit or stand for extended periods. -Dexterity to operate a computer, keyboard, and mouse.
- Visual acuity to diagnose and troubleshoot hardware and software issues.
- Ability to lift and carry lightweight equipment and materials, typically up to 20 pounds.
- Ability to communicate effectively in person and over the phone.
- Flexibility to work in a standard office environment, which may include maintaining a clean and organized workspace.
- Medical/Dental/Vision/401k Matching/PTO
- Compensation based on experience
- Be part of a dynamic and enthusiastic team.
- Work on impactful projects in the utilities sector.
- Competitive pay and benefits.
- Opportunity for growth and advancement
NOTE - DynaGrid does not accept unsolicited resumes, candidates’ names or summaries from staffing agencies, search firms, or third-party recruiters. Any unsolicited resumes, candidates’ names or summaries submitted to DynaGrid Construction, or any of its employee-owners, become the property of DynaGrid Construction and DynaGrid Construction