Helpdesk Technician

Your Impact:

• Log and respond to incoming IT service desk calls and service requests/tickets and provide desktop and application support to troubleshoot internal user problems.

• Diagnose, research, and resolve problems within scope of ability, forward more complex problems to upper-level support providers.

• Provide ongoing communication to end users regarding issue status.

• Review incoming electronic service requests for completeness and assign appropriate priority.

• Handle customer incidents, requests, and complaints with a positive and diplomatic attitude.

• Execute and monitor batch jobs in accordance with operational schedule or as required.

• Run scheduled audit processes, database updates and maintenance programs. Maintain documentation for each process or batch.

• Maintain Pearl Companies asset management process.

• Maintain Pearl Companies backup tape management process.

• Maintain and update technical knowledge, skills, and certifications through on-the-job training, reading, seminars, classes, web research, and other educational resources.

Successful Candidates Will Have:

• Associate degree in computer science or related field.

• 1+ years of IT system maintenance experience with an emphasis in network and desktop support or equivalent combination of education and experience.

• Strong interpersonal skills with a proven ability to interface with both technical and business team members at all levels within an organization.

• Related certifications/designations desired.

One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem.  For more information, please visit one80.com.