Helpdesk Technician

Your Impact:

• Log and respond to incoming IT service desk calls and service requests/tickets and provide desktop and application support to troubleshoot internal user problems.

• Diagnose, research, and resolve problems within scope of ability, forward more complex problems to upper-level support providers.

• Provide ongoing communication to end users regarding issue status.

• Review incoming electronic service requests for completeness and assign appropriate priority.

• Handle customer incidents, requests, and complaints with a positive and diplomatic attitude.

• Execute and monitor batch jobs in accordance with operational schedule or as required.

• Run scheduled audit processes, database updates and maintenance programs. Maintain documentation for each process or batch.

• Maintain Pearl Companies asset management process.

• Maintain Pearl Companies backup tape management process.

• Maintain and update technical knowledge, skills, and certifications through on-the-job training, reading, seminars, classes, web research, and other educational resources.

Successful Candidates Will Have:

• Associate degree in computer science or related field.

• 1+ years of IT system maintenance experience with an emphasis in network and desktop support or equivalent combination of education and experience.

• Strong interpersonal skills with a proven ability to interface with both technical and business team members at all levels within an organization.

• Related certifications/designations desired.

One80 Intermediaries is a privately held firm with offices throughout the US and Canada.  As a leading insurance wholesaler and program manager, One80 offers placement services and binding authority for property and casualty, life, travel/accident and health, affinity and administrative services, and warranty business.  Launched just four years ago, One80 Intermediaries has grown to be one of the largest intermediaries in the United States. In 2024, One80 Intermediaries was ranked the 14th largest broker in the U.S. by Business Insurance. In 2025, One80 Intermediaries earned the Great Place To Work® Certification™ for the second consecutive year.