Helpdesk Technician & Check Printer

This is not your average help desk job, and we are not your average employer.

Read on to find out why!

The Office of the State Treasurer is different from other State agencies in that our agency’s mission is derived from the Maryland State Constitution. Originally created in pre-revolutionary times, the Office served as the independent custodian of the Colony’s treasury. Today, the Treasurer is one of three elite Constitutional officers, along with the State Comptroller and the Governor, who directly control the State’s money. 

Haven’t heard of us?  That’s no surprise, because most of what we do is behind the scenes, but essential for State government to function. In general, our agency is responsible for receiving, depositing, investing, and distributing State money. The State Treasurer’s Office employes just under 100 employees, yet what we accomplish is no small feat. Due to our smaller size and high output, our work culture is collaborative and amiable, and carries an expectation that staff are willing to accept a full range of duties from low to high level…whatever it takes to get the job done.

The Treasury IT Division supports the agency’s mandated mission in two principal ways – technology and production.  The agency operates in a Microsoft centered environment utilizing customized applications and platforms, enabling staff to accomplish specialized job functions.  This position responds to and coordinates resolution of Help Desk tickets, providing frontline computer system support and triage to agency users for Treasury operations.  The IT Division also bears the unique responsibility of check printing and production for all State vendor payments and specially arranged check printing jobs through inter-agency MOU.  Due to the Constitutional and statutory obligation of this sole statewide function, this position requires onsite presence and is deemed mission critical / emergency essential, serving as the primary check printer.

The position calls for a strong interest in and desire to learn technology, as well as understanding of and proficiency in customer service concepts and application. The incumbent must have the ability to work collaboratively and productively in a team environment and maintain professionalism, but also be effective at independent research, troubleshooting and problem solving. 

Intrigued?  Apply now to get a chance to find out more!

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience responding to Help Desk calls from users of computer systems.

Notes:

1. Candidates may substitute additional experience operating computer equipment for the purpose of data entry, word processing or maintaining information on a year-for-year basis for the required education.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Cyber and Information Systems classifications or Cyber and Information Systems specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

SELECTIVE QUALIFICATION:

• One of the required experience must be in successfully resolving Tier 2 Help Desk issues.

Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

PREFERRED QUALIFICATIONS (not required):

• Experience using help desk research tools
• Experience with electronic or automated ticketing systems
• Experience with Windows Operating Systems, MS Office applications, Teams and/or SharePoint
• Relevant IT coursework or certification (e.g., A+, Microsoft Certified Professional)
• Computer operator experience or experience with production printing

Applicants must be willing to work onsite in the Annapolis area.

 Employees in this classification may be subject to occasional on-call hours evenings and weekends.  This position is designated “emergency essential” and is required to report to the office during liberal leave and as otherwise necessary.  Work may involve special physical demands such as lifting 50 pounds or more.  Work may involve exposure to uncomfortable surroundings such as loud sound.

Candidates will be subject to a background investigation to include driving, credit and criminal history.

WHY WORK FOR THE STATE OF MARYLAND? 

• Job stability
• Work-life balance
• Ability to make your mark through public service
• Predictable hours
• Paid holidays 12-13 per year
• Generous paid leave package (annual, sick, personal and compensatory leave)
• State Pension ("defined benefit" plan)
• Tax-deferred supplemental retirement savings plans (401(k) and 457). The State will match employee contributions of deferred supplemental retirement savings up to $600 per fiscal year. 
• Free parking
• Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
• Flexible Spending Account plans for Health Care and Daycare
• State Employees Credit Union
• Direct Deposit

Job opportunities within the Maryland State Treasurer’s Office are accessible through JobAps, the Statewide Recruitment, Examination and Applicant tracking system. Visit https://jobapscloud.com/MD/ to apply.  Please upload a current copy of your resume with your application. Electronic application is strongly preferred; however, if you do not have access to a computer, you may send a copy of your resume by email to hr@treasurer.state.md.us or fax to 410-260-4090.