Incentive System Administrator

The Incentive System Administrator on the Sales Performance Management (SPM) Information Shared Services team is responsible for delivering one or more of the following services for the SPM team:

• ​Business Ownership, Configuration, Maintenance, Support, and Readiness of Incentive Compensation Management System
• Design and develop configuration changes, workflows, and templates/forms
• Administer and Configure user web portal
• Create and maintain Data Integration interfaces
• Create, modify and maintain SQL and tune performance
• Perform load testing on the ICM app and perform analytical data analysis of the results to identify weak points within the application architecture to remediate and increase ICM application delivery performance
• Liaison with server/network/security support teams when application delivery is affected
• Help create quick reference guides or content for colleague readiness
• Strategic Project Advisory – Engage in strategic initiatives to ensure that the information needs for the purposes of Incentives & Sales Performance are discovered and realized.

Required Skills / Experience:

• Demonstrated ability/understanding of databases & ETL tools like SQL, Python and Alteryx
• Demonstrated ability/understanding of Incentive Compensation Management Systems (NICE, Varicent f/k/a IBM ICM, SAP f/k/a Callidus, etc.)
• Program management - Demonstrated ability to execute in large change initiatives
• Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word
• Self-thinker able to work through issues and escalate only when appropriate
• Strong oral communication skills & executive presence
• Strong written communication skills including PowerPoint skills with an ability to translate complex concepts into meaningful "stories"
• Ability to act as internal consultant, building relationships with partners, understanding requirements
• Ability to translate complex data with visualization tools and techniques for the business understanding
• Service Level Management - ability to manage competing priorities while meeting negotiated SLAs

Preferred Skills / Experience:

• 5+ years of financial services experience overall - broad-based financial services experience in variety of customer facing leadership or technical roles
• 5+ years working in business analysis or similar work (including requirements development), technical delivery, or large scale change initiatives
• 5+ years experience in customer facing front-line role and/or roles supporting front-line
• 5+ years experience with Varicent Incentive Compensation Management System (f/k/a as IBM ICM)
• Agile Kanban

Education:

Bachelor's Degree required

**This role is FINRA associated

Hours & Work Schedule

Hours per week:  40

Work Schedule:  8:00am - 5:00pm, Monday - Friday

Pay Transparency 

The salary range for this position is $93,440 - $140,160 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .