Inperson Interview for Helpdesk Support in Tallahassee Florida

Company Description

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. 

Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one’s business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel’s through us.

We make sure that we deliver performance driven products that are optimally developed as per your organization’s needs. Take a shot at us for your IT requirements and experience a radical change.

Job Description

Title: Customer Support Technician
Location: Tallahassee, Florida 32399
Duration: 1 Year

Qualifications

Responsibilities /Deliverables for Incumbent: 

•Elicit information using interviews, document and analysis, and surveys.

•Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements.

•Utilize experience answering questions and providing information to employers and other internal and external customers.

•Work independently with employers to identify suitable customers and referral options.

•Serve as the conduit between customers (internal and external) and employers through collaboration and referral.

•Develop requirements for standard templates and procedures to assist in the administration of the “Abilities Work” Help Desk.

•Assist employers in finding and retaining qualified employees and facilitate services to meet employer needs, alleviate barriers, and support the development and awareness of the customer’s potential.

•Maintain the Help Desk database by entering information on a daily basis, including applicable metrics regarding program and customer services.

Additional Information

Thanks and Regards,

Amrita Sharma 

408 766 0000 EXT. 426

amrita.s@)360itpro.com