IT Admin II- System Administrator

JOB TITLE:             IT Admin II – System Administrator

REPORTS TO:        IT Manager – System Administration

DEPARTMENT:      Information Technology

LOCATION:            Lancaster, PA

WAGE:                     Salaried, Exempt

WORK HOURS:     Full-time, Variable

ABOUT THE POSITION

Plaskolite is looking for an experienced IT System Administrator to support our Lancaster, PA manufacturing facility. This role not only supports the site business unit, but also corporate IT functions in Columbus, Ohio, with responsibility for the IT Service management functions, manufacturing shop floor IT systems and processes in Lancaster, such as Service desk, Network, Server, Endpoint management, Security, and other corporate administrator functions as assigned. Under the direction of corporate IT, the system Administrator will ensure that our IT systems are secure and operate effectively to support the business needs.

JOB FUNCTION/PURPOSE:

• Support users in person, or via Service Desk, telephone calls, messaging/email
• First line of support for endpoint devices, servers, printers, and network issues.
• Support and administer needed servers (including M365), applications and database systems

ESSENTIAL TASKS AND RESPONSIBILITIES:

• Address Service Desk technical issues such as hardware failures, password, and connectivity issues
• Escalate/Reassign requests to needed support teams
• Maintain accurate documentation of asset inventory, configurations, and training documents
• Responsible for new user onboarding, including physical placement of equipment and device lifecycle management.
• Monitor and manage needed applications, databases, and security roles
• Monitor, support, and patch needed servers and applications
• Assist in backup/recovery and disaster recovery planning and testing
• Other duties as assigned

QUALIFICATIONS:

• Bachelor’s/Associate’s degree or equivalent technical training/certification with 3+ years of industry related experience
• Windows/Linux operating system familiarity & strong MS Office Suite experience
• Experience with Active Directory, Group Policy, and M365 Administration
• Familiarity with Oracle, SQL Server database platforms and ERP/MES application systems; JD Edwards experience a plus
• Prior Experience in a technical support or help desk role requiring client/vendor support in both remote and in-person settings
• Basic understanding of computer networking, cables, and security
• Effective communication and documentation skills

AVAILABLE BENEFITS:

• Sign-On Bonus
• Health Insurance 401(k) and Employer Contribution
• Paid time off
• Paid Holidays
• Dental Insurance
• Vision Insurance
• Life Insurance
• Employee discount program
• Tuition reimbursement
• Voluntary Life Insurance

ABOUT PLASKOLITE

PLASKOLITE is a global leader in manufacturing of engineering thermoplastics, including Acrylic, Polycarbonate, ABS, Olefin and PETG Sheet, Extruded Profiles and PMMA Polymers. Founded in 1950, by Donald Dunn and family, PLASKOLITE has a reputation for providing the highest quality products in the industry.  Our innovative thermoplastic solutions are used in a wide variety of applications, including glazing, safety shields, lighting, signs and point-of-purchase displays.  Headquartered in Columbus, Ohio, with manufacturing facilities throughout North America and Europe, Plaskolite delivers superior thermoplastic sheet, profiles, and polymers to the world thru long-lasting customer relationships and hands-on customer service.

PLASKOLITE is committed to providing equal employment opportunities to qualified individuals with disabilities. If requested, the Company will provide reasonable accommodation to otherwise qualified individuals where appropriate to allow the ++individual to perform the essential functions of the job, so long as doing so does not create an undue hardship on the business.