IT & AV Support Engineer (Helpdesk/Conference Room)

Recruitment Fraud Alert

We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.  

What to know:

• Commvault does not conduct interviews by email or text.
• We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.

If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com 

About Commvault 

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. 

Who We Are...

We are a dynamic and innovative IT software company that develops cutting-edge technology solutions for clients worldwide. Our team thrives in a fast-paced, collaborative environment where technology drives our success. We are seeking a motivated individual with a passion for technology and excellent communication skills to join our IT team in a hybrid Helpdesk and Audio-Visual (AV) support role.

What You'll Do...
The Entry-Level IT Helpdesk and AV Support Technician will be responsible for providing (OneSite 5 Days A Week) front-line support to employees across the organization located in our Fort Lauderdale office. This includes assisting users with technical issues, configuring hardware/software, and supporting internal AV systems used in meetings, presentations, and events. The ideal candidate will be customer-focused, technically proficient, and eager to grow within the IT field.

Helpdesk Support

• Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.
• Act as the liaison between on-site operations and the remote IT support team.
• Provide timely support updates and clear communication with end users.
• Troubleshoot and resolve hardware, software, and network issues on Windows and Mac OS platforms.
• Install, configure, and maintain laptops, desktops, mobile devices, printers, and other peripherals.
• Manage user accounts, permissions, and access via Active Directory, Office 365, and other internal tools.
• Document support issues, resolutions, and processes in the IT knowledge base.
   

Audio-Visual (AV) Support

• Set up, test, and operate AV equipment for meetings, video conferences, webinars, and company events.
• Maintain AV infrastructure in meeting rooms including projectors, displays, video conferencing units, and audio systems.
• Provide live support during meetings and events to resolve issues promptly.
• Work with third-party vendors or platforms (e.g., Zoom, Teams, WebEx) to ensure system compatibility and reliability.
• This roll may require work outside of normal business hours.
• Occasional travel required.
   

Essential Skills & Experience

• Basic knowledge of computer hardware, operating systems, and troubleshooting techniques.
• Familiarity with Microsoft Office 365, Windows 10/11, and common enterprise tools.  Knowledge of Mac OS is a plus.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively in a team-oriented environment.
• Effective time management skills and the ability to handle multiple tasks simultaneously.
• A customer service mindset with strong problem-solving skills.

Ready to #makeyourmark at Commvault? Apply now! 

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