IT Desktop Support Technician

IT Desktop Support Technician

Full-time, 80 hours bi-weekly

Provides first line technical support for all computer hardware and software systems. Individual will often times be the "face of IT" and so must represent the team in a professional manner.  Position requires strong customer service, follow through, and ability to logically resolve standard technical issues encountered in the health system.   Provide suitable solutions dealing with PCs, thin clients, network connectivity, PC hardware configuration, PC software and other related activities. Installs and configures PC operating systems in accordance with current Meritus Health standards.

Education – Associate's degree or completion of coursework through a technical school required. Bachelor's degree is preferred.

Experience – Hands-on experience working with PC hardware and software including four years of computer user support experience required. Must have working knowledge of Microsoft Office, Windows operating systems, and graphical user interfaces and advanced applications skills (macros, database, OLE).

Licensure/Certification – Professional certification such as the A+ certificate or Microsoft Certified Professional (MCP) designation preferred.  For use of Personal Vehicles: Access to a vehicle and current driver’s license from any state is required. Acknowledgement with signature to “Attestation A” of Meritus Vehicle Management Use and Control policy, which includes guidelines for personal insurance coverage requirements.

For use of Meritus Vehicles: Valid Driver’s License, A driving record as required by law for vehicle expected to operate. No record of moving violations in the past three years is preferred. Certified copy of driving record is required to be provided by team member annually on date of birth. Acknowledgement with signature to “Attestation A” of Meritus Vehicle Management Use and Control policy.

Knowledge/Skills/Abilities – Excellent problem-solving and customer-service skills, as well as thorough knowledge of PC hardware, software and network connections.

Caring for Our Team 
We are committed to supporting the well-being and professional development of our team members through a comprehensive benefits package, which includes: 

• Health, Dental, and Vision Insurance
  Coverage begins on the first of the month following your hire date.
• Life Insurance & Disability Coverage
  Includes company-paid life insurance, as well as short- and long-term disability benefits to provide peace of mind.
• Paid Time Off (PTO)
  A generous PTO program designed to help you recharge and maintain a healthy work-life balance.
• 401(k) Retirement Plan
  Benefit from a robust company match to support your long-term financial goals.
• Education Assistance & Tuition Reimbursement
  Support for your continued learning and career growth.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
  Options to save pre-tax dollars for eligible healthcare and dependent care expenses.
• Shift Differential Pay
  Team members working evening, night, or weekend shifts may be eligible for additional pay.

Happy to Help
At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.