IT Helpdesk Support

Entry level position to assist the IT department with Helpdesk tickets, property wide projects, events, and on-call coverage, while learning and practicing skills to advance in the IT field.

Desired Attributes and Experience

• Working experience with Windows 10 & MS Office 360: Teams, Word, Excel, Outlook.
• Organized, time management skills, team player and creative problem-solving skills.
• Desire and Ability to learn modern technology, hardware, and software.
• A comfortable understanding of computers and software.
• Ability to lift 50 lbs.
• Willingness and ability to obtain NV Gaming Card.

Responsibilities and Duties

• Manage the Helpdesk ticket queue and dispatch.
• Communicate with employees to dispatch technicians and escalations.
• Reset employee passwords.
• Create and terminate employee accounts and permissions.
• Create documentation for staff.
• Manage contracts and service timelines.
• Manage vendor support tickets.
• Provide remote connections for vendor support.

• on-call rotation and occasional hour shifts to address issues outside our normal hours.

• Assist deployment system and hardware upgrades.
• Monitor health, status, and alerts from systems.

Minimal Education/Certification Requirements

• High school diploma or greater.
• A+ and/or Net+ certification or other applicable tech certs are a plus; however,
• Educational allowance will be offered to the right candidate.
• Desire to receive on-the-job training in several areas of Information Technology, with advancement opportunities.