IT Helpdesk Technician
MAPEI
Full-time
On-site
Deerfield Beach, Florida, United States
Helpdesk Support Positions
Description
Join MAPEI Corporation, a global leader in construction chemicals and building materials. As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills, excellent communication, and a proactive approach to problem-solving.
Key Responsibilities
- Respond to help requests via phone and email, documenting issue details and user information.
- Troubleshoot hardware and software issues using diagnostic tools and online resources.
- Perform hands-on fixes including installations, upgrades, backups, and system configurations.
- Maintain and update help desk records, escalating issues when necessary.
- Conduct preventative maintenance on workstations and peripherals.
- Follow up with users to confirm resolution and satisfaction.
- Analyze support trends and recommend improvements.
- Create help sheets and FAQs for end users.
- Adhere to company policies, procedures, and safety regulations.
- Perform other duties as assigned.
What's in it for you
- Highly Competitive Base Pay
- FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions and zero deductibles.
- 17 Days of paid and sick and vacation time annually (proration applies year one)
- 401K retirement with up to 6% matching program
- Tuition reimbursement programs
- Excellent dental, vision programs, flex spending accounts, employer paid life insurance
- Free tele-med physician services
- Various other company employee-centric perks initiatives; discounted home/auto insurance programs, supplemental life insurance, and more.
Qualifications
- High school diploma or GED required; associate’s degree or technical training preferred.
- 1–2 years of related experience or equivalent combination of education and training.
- Proficiency in Microsoft Office (Word, Excel, Outlook, Access, PowerPoint); familiarity with Outlook calendar and inbox; experience with Microsoft Office preferred.
- Ability to work in a Windows environment.
- Physical Requirements: Must be able to stand, crawl under desks, reach overhead, and lift or carry equipment as needed to support IT operations.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
MAPEIN