Do You Speak Fluent Tech and Love Helping People Thrive?
We believe technology should empower, not frustrate! Our City is seeking a bright, proactive IT Network Administrator / Engineer to be the friendly face of our tech operations. If you're a wizard at troubleshooting, a pro at preventative maintenance, and genuinely enjoy making technology accessible and effective for everyone, we want to hear from you!
Your Day-to-Day Tech Adventures will Include:
- System Architect's Sidekick: Partnering with our IT Systems Manager to maintain and optimize the City's computer network – think of it as keeping the city's digital highways open and clear.
- Proactive Protector: Implementing routine system and network maintenance, diligently applying updates, patches, and security fixes to keep our data safe and sound.
- Go-To Tech Guru: Being the essential backup technology expert for all our City's diverse tech needs, from hardware woes to software mysteries.
- Security Evangelist: Assisting in building a strong cybersecurity posture, not just through system maintenance, but by empowering our staff with vital knowledge.
- Compliance Interpreter: Ensuring our tech operations are always in line with federal, state, and local information technology policies – keeping us compliant and secure.
- Departmental Collaborator: Working hand-in-hand with various City departments to understand their unique technology requirements and provide tailored solutions.
- Resource Optimizer: Strategically allocating equipment and resources for technology projects, making sure every initiative has what it needs to succeed.
- User Happiness Creator: Providing top-notch support to end-users, patiently answering questions, troubleshooting issues, and delivering effective IT solutions that make their work easier.
- Knowledge Base Builder: Documenting ticket resolutions, system issues, and user interactions to create a valuable resource for future troubleshooting and learning.
- Problem Solver Extraordinaire: Quickly identifying, troubleshooting, and resolving IT incidents, knowing when to escalate for critical issues.
- Access Gatekeeper: Managing user accounts, permissions, and passwords with precision and care, maintaining robust network security.
- Communication Connector: Helping maintain our VOIP phone system, setting up users, and ensuring seamless communication flows across the City.
- Network Health Monitor: Keeping a close eye on network performance and proactively resolving any connectivity hiccups.
- Hardware & Software Doctor: Installing, configuring, and troubleshooting a wide range of hardware and software issues for our employees.
- Upgrade Facilitator: Playing a key role in implementing exciting technology upgrades, such as new software deployments or system migrations.
- Data Steward: Executing regular data backup processes and performing critical data restoration when needed.
- Mobile Maestro: Assisting with the maintenance and troubleshooting of mobile devices, including phones and tablets.
- Microsoft & VPN Maven: Providing specialized troubleshooting for Windows devices, Microsoft 365 products, networking, and VPN issues, keeping our remote workforce connected.
You'll Thrive Here If You:
- Are naturally curious and love digging into technical challenges.
- Have excellent problem-solving skills and an eye for detail.
- Enjoy helping people and simplifying complex tech concepts.
- Are adaptable and eager to learn new technologies.
- Believe in the power of teamwork and independent initiative.
- Have experience working with Cisco CL1 (VLANs, subnetting) and firewalls (Sonicwall preferred).
Perks of Joining Our City Team:
- Direct Impact: Your work directly contributes to the efficiency and effectiveness of critical City services.
- Diverse Challenges: Experience a wide range of IT systems and user needs – you'll never be bored!
- Supportive Environment: Work with a collaborative team that values your expertise and growth.
- Professional Development: Opportunities to expand your skills and knowledge in the ever-evolving tech landscape.
Ready to become a vital part of our City's technological backbone? Apply now and help us empower our workforce!
The City of Suwanee is a certified Drug-Free Workplace, is an Equal Opportunity Employer and participates in E-Verify.
To apply, please complete the employment application and attach as indicated on the next screen. The employment application is located at: CoS Employment Application rev2 (suwanee.com)