IT System Administrator – Journey

About WSDOT

The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT manages the world's longest floating bridge, leads an award-winning Active Transportation Plan, holds the record for the world’s widest tunneling project, and operates the largest ferry system in the nation!

The Opportunity

WSDOT Technology Services Division (TSD) is seeking a skilled and motivated professional to join our Infrastructure Services team as a member of the Managed Applications Server Support Team. This position plays a vital role in ensuring WSDOT’s technical infrastructure remains reliable, secure, and aligned with business needs by independently administering and supporting a wide range of server technologies. This includes Internet Information Services (IIS) administration, load balancing, application acceleration, SSL offloading, web application firewall configuration, and server support for critical business areas across the agency. The successful candidate will bring strong technical expertise in server administration, troubleshooting, and configuration, along with the ability to collaborate effectively with internal partners, manage competing priorities, and contribute to ongoing improvements in infrastructure reliability and security.

What to Expect

Infrastructure Services provides technical expertise, management and strategic leadership for these technologies and support assistance to dependent technologies. Infrastructure Services customer and partner relationships span the agency and extend to many inter-agency and vendor affiliates. Tumwater based staff travel statewide, maintaining services for over 230 sites in support of all agency business units.  

Among the varied range of responsibilities held within this role, the IT System Administrator will:

• Perform administration of agency cloud based and WSDOT hosted servers supporting essential applications.
• Create, manage, and maintain documentation of each server’s use case, users, interdependent systems, security risks, and lifecycle.
• Ensure timely patching and updates to operating systems, installed applications, and services in accordance with federal, state, and agency laws/policies.
• Troubleshoot reported issues, analyze system logs.
• Provide consultation and liaison services between WSDOT business teams and Enterprise Server Support. 
• Communicate required infrastructure changes, scheduled and unscheduled outages to WSDOT business units.
• Liaison between Cyber Security and Business units on mitigated and accepted security risks.
• Coordinate business backup needs and schedules.
• Promote, support, and directly participate in WSDOT's cybersecurity program through strict adherence to all relevant policies, practicing good cybersecurity hygiene, and following security best practices.

Qualifications

To be considered for this opportunity, the following competencies are required:

• Technical Expertise: Working knowledge and experience working with Microsoft Windows-based operating systems and supporting enterprise-level applications, services, and infrastructure components.
• Infrastructure Configuration & Management: Demonstrated ability to configure, deploy, and maintain both cloud-based and on-premises computing environments to required specifications, including integrated firewalls and security settings.
• System Monitoring & Maintenance: Skilled in monitoring system resources, applying timely patches and updates, managing backups, and coordinating decommissioning activities in alignment with business requirements and security policies.
• Technical Troubleshooting & Analysis: Proficiency in diagnosing and resolving infrastructure-related issues, analyzing system logs, and implementing corrective actions to restore services and maintain system reliability.
• Documentation & Lifecycle Management: Ability to create, maintain, and update documentation related to system configurations, use cases, users, dependencies, security risks, and lifecycle activities.
• Communication & Collaboration: Strong communication skills to coordinate with business units, technology teams, and cybersecurity staff regarding outages, upgrades, security risks, and infrastructure changes.
• Security & Compliance: Commitment to following security best practices, including MFA usage, password policy adherence, access reviews, and prompt reporting of suspicious activity.
• Respect and Equity: Demonstrated ability to contribute to a work environment that fosters respect, inclusion, and equal opportunity for all.

In addition to the above, the following are required: 

• Ability to travel to WSDOT sites statewide. 
• Ability to provide after-hours on-call support on a rotational basis to maintain system reliability.

It is preferred that qualified candidates also have:

• Cloud Services & Hosting Expertise: Advanced knowledge of cloud-hosted services and service providers, including configuration, management, and integration with on-premises systems.
• Database Administration: Advanced knowledge of Microsoft SQL Server, including configuration, performance tuning, and maintenance of database systems.
• Networking & Infrastructure: Advanced understanding of server networking concepts, including TCP/IP protocol, domain naming services (DNS), and enterprise network integration.
• Testing & Process Validation: Familiarity with testing methodologies and processes to ensure system stability and performance.

*To review the full Position Description, please follow the directions in the Contact Us section of this posting.

Important Notes 

• This recruitment may also be used to fill additional positions per business needs.  
• In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.
• This position offers flexible/hybrid remote work options.
• WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit, please visit www.uscis.gov

Why WSDOT 

• Work-Life Balance – We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle. As such, there are a number of flexible schedule options available, including telework options for eligible positions.  
• Paid Leave – In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year!
• Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.  
• Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.

Check out this video to learn more: Why WSDOT?

How to Apply

Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible. 

In order to be considered for this opportunity, please include the following with your online application:

• An attached Resume outlining (in reverse chronological order) your experience to date.
• An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
• Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. NOTE: This information may be entered in the “References” section of the online application; does not require an additional attachment. 

Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.

WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.

Contact Us

For inquiries about this posting, you may contact the assigned Recruiter at Robyn.Lovely@wsdot.wa.gov. Please be sure to reference 25DOT-HQ-05347 in the subject line.