IT System Administrator-Journey (Everett)

Our vision is to ensure that “Washington state’s children and youth grow up safe and healthy—thriving physically, emotionally, and academically, nurtured by family and community." 

Job Title: IT System Administrator (Journey)
Location: Snohomish County – Everett, Washington (This position is fully on-site at our Everett location)
Closes: December 4th, 2025
Salary:  $7,361.00 - $9,900.00 Monthly
 
The Opportunity:
As an IT Systems Administrator – Journey, this position supports the mission by implementing, maintaining, and supporting all the technological needs for all DCYF Divisions, as well as external customers such as contracted staff, tribes, providers, and community partners, including both local and remote sites within their area of responsibility. This position supports the mission by managing all the technical needs of DCYF’s Institutions and community facility IT needs within the Department of Children, Youth, and Families. This role also provides user education and hands-on training to ensure staff can effectively utilize systems, tools, and technology resources. It utilizes knowledge of the agency’s mission and standards to deliver expert-level technical planning, consultation, and direction for critical DCYF services and technology initiatives. The position collaborates with other IT System Administrator – Senior Supervisors, IT System Administrator – Journey, and IT Customer Support – Journey staff to ensure technical plans, decisions, and implementation of technology solutions are consistent across the Department of Children, Youth, and Families.y.

Some of what you will get to do:

• Provides support including off-site support for troubleshooting hardware and/or software setup, conflicts, and difficulties for other DCYF offices statewide as needed.
• Provides support for JR Institution and facilities for the integration of new technologies and mission-critical service initiatives.
• Design, develop, implement, configure, and install systems/software and provide user support for Windows Server, Windows 10, Microsoft Office (all versions}, Dell & HP, and Meraki switch hardware, printers, and DSHS\DCYF Active Directory.
• Ensures all software, hardware, and projects conform to established IT Division, DCYF IT, and OCIO standards.
• Troubleshoot and resolve telecommunication issues.
• Plans, schedules, and performs hardware and software installs, repairs, and upgrades.
• Providing some user education and hands-on training.
• Support compatibility between different systems and applications.

Required Qualifications:
Two years of experience as an IT Customer Service – Journey equivalent or above within WA State.

OR
Four years of information technology experience in information as consulting, analyzing, designing, programming, technology analysis, system maintenance, or installing and/or maintaining computer software troubleshooting/problem resolution experience, or analyzing, applications, hardware, telecommunications, or network designing, or programming computer systems applications or infrastructure equipment, directing projects, providing databases will substitute for education on the basis of one customer or technical support in information technology.

OR
An Associate's degree or completion of an accredited vocational training program in information technology or related program and six years of consultative, administrative, or supervisory experience in information technology analysis, system maintenance, troubleshooting/problem resolution experience, or analyzing, designing, or programming computer systems applications or databases.

OR
A Bachelor's degree including 9 semester or 15 quarter hours of computer science courses and five years of consultative, administrative, or supervisory experience in information technology analysis, system maintenance, troubleshooting/problem resolution experience, or analyzing, designing, or programming computer systems applications or databases.

In addition to the requirements above, our ideal candidate will possess some or all of the following:

• Experience in Microsoft Windows operating systems, Microsoft Office productivity software, and troubleshooting desktop issues.
• Knowledge of FamLink case management system, ACT case management system, WaCompass licensing system
• Previous demonstrated experience working in an agile environment.
• Customer service experience in an Information Technology setting.
• Professional experience with Active Directory.
• Strong problem-solving abilities and a willingness to learn
• Ability to adapt to changing environments and priorities
• Self-motivated with good time management skills
• A collaborative mindset and enthusiasm for team success

How do I apply?
Complete your applicant profile on careers.wa.gov and attach the following documents:

• Current resume detailing experience and education.
• Letter of Interest.

Supplemental Information:

The Department of Children, Youth, and Families (DCYF) is committed to Washington’s children and youth growing up safe, healthy, and thriving. We invite all candidates to join us in our mission to create a diverse and equitable workplace that reflects the communities we serve. If you are excited about this role but you believe that your education and/or experience might not align perfectly with every qualification in the job posting, we encourage you to apply anyway.

The Department of Children, Youth, and Families (DCYF) is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability.

This position requires a valid driver’s license.

If you have any questions pertaining to this recruitment or if you would like to request an accommodation throughout the application/interview process, contact Cole Alford (Talent Acquisition Specialist) at cole.alford@dcyf.wa.gov. If you're experiencing technical difficulties creating, accessing or completing your application, call NEOGOV toll-free at (855)524-5627 or emailsupport@neogov.com.

“Applicants who meet the minimum qualifications and wish to claim Veteran's Preference MUST attach a copy of their DD214 or NGB Form 22, or other verification of military service. Please blackout (redact) the social security number before attaching any documents. For additional information on Veteran's Preference and guidance on how to determine if you are eligible, click here. 

Persons needing accommodation in the application process or this announcement in an alternative format may call the Telecommunications Device for the Deaf (TDD) at 360-664-1960.