IT Systems Administrator

• Resolve IT system issues for restaurants, management and corporate office staff via phone, email, remote desktop access and site visits

• Identify restaurant and back office technical issues and use appropriate troubleshooting steps leading to resolution

• Manage and maintain IT infrastructure such as point of sale systems, servers, workstations, laptops, network devices, surveillance and phone systems. Supervises 3rd party work to ensure professional and security standards are maintained.

• Assist with new infrastructure and application initiatives that are developed, purchased, or outsourced to meet business needs

• Train end users on IT related systems, software, and processes

• Write support knowledge articles, how-to documentation, and process and procedure task lists.

• Stay abreast of technology changes, emerging technologies, and relevant regulatory requirements

• Be available on call as needed

Requirements:

• 3-5 years relevant IT experience

• Restaurant/Retail experience preferred

• Experience with Micros and Toast POS systems strongly preferred

• Familiarity and experience working with Google Suite, MS Office, Windows, MacOS, IOS, IT ticketing systems, remote systems management software, surveillance systems

• Understanding of low voltage wiring installation and troubleshooting

• Undergraduate degree in Computer Science or a similar technology related field or relevant work experience required

• Self-starter with willingness to work hands-on

• Excellent problem-solving skills: recognize, analyze and resolve effectively

• Must be detail-oriented and organized with excellent communication skills, verbal and written with technical and non technical audiences

• Passion to learn, develop, and grow

• Willing and capable of regularly scheduled after hours and weekend on-call work