IT Systems Administrator

Delivers innovative and reliable technology solutions to support and maintain MCSO servers, connectivity, and network systems. Key responsibilities include administering and managing the agency's IT infrastructure, with emphasis on Active Directory, Entra (Azure AD), Microsoft Exchange On-Premises and M365 Online, Windows Server environments, and system monitoring platforms. This role demands strong technical expertise, exceptional problem-solving abilities, and a proactive approach to optimizing and enhancing agency systems. Installation/configuration, operation, and maintenance of operating systems and hardware. Responsible for ensuring the servers are up to date, operating at a maximum capacity, and protected against security threats. Monitors, troubleshoots and resolves any issues related to availability, utilization and connectivity. Manages and monitors hosted applications. Provides agency-wide application updates.   Reviews server or system logs to audit performance, and to track and prevent downtime. Assists with IT planning for hardware and software upgrades. After hours and weekend work required.

• Ability to accurately enter and/or retrieve information from various computer systems and/or programs in a timely manner.
• Ability to be a self-starter, while working well in a strong team environment.
• Ability to maintain accurate records, logs, or other documentation as required by the position.
• Ability to communicate effectively verbally and in writing.
• Ability to efficiently organize, prioritize, schedule and manage daily work activities, tasks and assignments.
• Extensive knowledge of computer hardware/software characteristics and features.
• Extensive knowledge of agency standards for information technology.
• Proven experience in Active Directory administration in a multi-forest environment.
• Hands-on experience with Entra (Azure AD) administration.
• Proficient in administering Microsoft Exchange On-Premises and Online.
• Proficient with PowerShell scripting skills.
• Experience managing and administering SIEM platforms
• Working knowledge of computer technical publications and reference material.
• Skilled in communicating technical information to nontechnical users.

• Required to speak and hear clearly. Often required to sit and use hands and fingers, to handle or feel. Occasionally required to stand, walk, reach with arms and hands, climb stairs or balance, and to stoop, kneel, crouch or crawl.
• Requires close vision.
• Raising objects in an upward movement, or moving objects from position to position at the same level. The weight of the object being lifted or moved is described as medium (21 to 50 pounds). The vertical lifting requirement ranges between 12 and 36 inches.

• Responsible for providing technical expertise in subject matter to a level of maintaining optimal efficiency within the agency at all times.
• Remains current in subject matter through training and other methods of professional development.
• Effectively communicates thoughts, ideas and information to colleagues, vendors and civilians as well as actively listens to others.
• Effectively communicates with appropriate technical support personnel, vendors, other agency IT personnel and others to solve technical problems and maintains optimum operational status of equipment.
• Communicates thoughts, ideas and information on new products by delivering both written and oral presentations.
• Professionally communicates through written correspondence by using clear, concise, legible verbiage using grammar check and spell check if required.
• Researches, generates and presents either orally, in wiring, or both, accurate and detailed proposals for new/upgraded equipment rationalizing the need in terms of cost and improved effectiveness.
• Researches and recommends new technologies to improve information efficiency and operational effectiveness consistent with agency mission, strategic plan and goals.
• Responsible for documenting changes made to environment (software/hardware) through the use of SOPs, video clips, instructional emails, etc.
• Responsible for creating project plans and business cases when rolling out or implementing new projects.
• Responsible for documenting any changes made to software or hardware through adoption of system and/or change management techniques.
• Successfully completes all assignments to specifications, within specified timeframe and budget as directed and in accordance with agency policies and regulations.
• Performs other related duties as assigned.

• Arrives on time for work, limits breaks and lunches to the allotted time, and leaves on time. Uses leave in accordance with General Orders; communicates and cooperates with management in providing proper notice of leave; patterns and amounts of leave usage (not including legitimate, properly scheduled and approved eave and protected leave).
• Volume of work accomplished is consistent with position requirements and produced within quality tolerance standards.
• Works with other team members to achieve group goals by contributing ideas in group settings, accepting ideas contributed by others, operating within team rules, participating in team meetings, working with team members to improve job knowledge and skills, putting team goals over personal goals, and supporting team leaders once decisions are made.
• Follows standard office procedures, safety policies and procedures and agency General Orders.
• Maintains good interpersonal relations (the manner in which the employee responds emotionally and verbally) with the public, other employees, and supervisors. This policy also relates to the image the employee projects and includes cleanliness and personal grooming.
• Willing and able to provide high quality products and services to request from customers of all types; both those outside the organization and those within the organization.
• The employee responds to supervision, guidance and direction of superiors in a positive, receptive manner and in accordance with agency policies.
• Operates and cares for equipment, tools, and vehicles according to prescribed standards and schedules.

• Bachelor's degree from an accredited college or university required, or sufficient equivalent work experience.
• 3 years of work experience or more in systems analysis and/or programming.
• 3 years of work experience in Windows Server Administration required.
• Experience with VMware virtualization environments preferred
• Experience with network diagnostics and troubleshooting preferred
• Experience with upgrading enterprise applications and systems preferred
• Certification desired in 1 or more of the following: MCTS, MCITP, MCPD, MCAP, MCDST, MCLC, MCSA, MCSE, MCDBA, MCT, MCAD, MCSD, MOS.
• Valid Florida driver license.
• Must pass MCSO 8-hour Driver Improvement Course.