Learning Management System Administrator

The LMS Administrator is responsible for managing and optimizing our Learning Management System (LMS). This role is critical in ensuring a seamless learning experience for employees, maintaining system integrity, and supporting the delivery of training programs across the organization.

• Administer and maintain the LMS Platform, including user accounts, course assignments, and system configurations.

• Monitor and ensure data accuracy, troubleshoot technical issues, and coordinate with vendors or IT for system updates and enhancements.

• Upload, test, and manage eLearning content, instructor-led training, and blended learning programs.

• Create learning paths, certifications, and curricula aligned with organizational goals.

• Collaborate cross-functionally to develop e-learning content.

• Generate and distribute reports on completion, learning progress, and compliance metrics.

• Analyze data to identify trends and recommend improvements in increasing learning effectiveness and adoption.

• Provide technical support to learners, instructors, and internal stakeholders.

• Develop user guides, FAQs, and training materials to promote LMS adoption.

• Manage the LMS mailbox and support tickets.

• Ensure training records meet regulatory and organizational compliance standards.

• Conduct regular audits to maintain system integrity and performance.

• Partner with the People Team, L&D, IT, and business units to support learning initiatives and system integration.

• Participate in LMS-related projects, including upgrades, migrations, and new feature rollouts.

• Manage end-to-end session logistics, including registration setup, participant tracking, recording management and attendance monitoring.

• Coordinate and send session invitations, reminders, and follow-up communications.

• Set up classes and learning events in the LMS and Microsoft Teams, ensuring smooth access and functionality.

• Distribute post-session feedback surveys and compile responses for analysis and reporting.

• Maintain accurate records, documentation, and learning resource materials.

• Performs other related duties as assigned to support team objectives and organizational goals.

• Serve as a point of contact for facilitators, participants, and managers regarding session details and troubleshooting.

• Bachelor’s degree in Education, HR, IT, or a related field.

• At least 2 years of LMS administration experience, preferably with Adobe Learning Manager or similar platforms.

• Strong knowledge of SCORM, xAPI, and eLearning standards.

• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, SharePoint); experience with Publisher, Articulate 360, Adobe, or HTML is a plus.

• Proven ability to support teams with technical and administrative expertise.

• Skilled in creating learning materials and supporting training programs.

• Excellent communication, organization, and problem-solving abilities.

• Highly self-motivated, able to manage multiple tasks under pressure and meet tight deadlines.

• Committed to confidentiality and exceptional customer service.

• Collaborative team player with experience in corporate or global learning environments.