Lending System Administrator

This position allows for an optional hybrid work arrangement which includes a combination of both in-office and remote work on a weekly basis. To be eligible for the program, employees must complete a minimum of 90 days of continuous employment, be in good standing, and agree to the terms of a Work from Home Agreement prior to being eligible for hybrid work.  The employee’s request is subject to supervisor approval. Working locations and hybrid schedules may be altered at management discretion.

Position Summary:

The Lending Systems Administrator position is responsible for maintaining the credit union’s consumer loan origination systems. Oversees the release and implementation of updates impacting the consumer loan origination systems. Coordinates, tests, and supports various ancillary third-party systems which directly interface with the loan origination systems. The incumbent provides technical support and input to maintain the loan origination systems and effectively supports daily operations and end-user questions.  Maintains a thorough understanding of these system’s functions and capabilities.

Primary Responsibilities and Duties:

1. Works independently to perform additional day-to-day tasks surrounding the loan origination system including but not limited to adding/modifying loan promotions, changing/updating interest rates and adding/modifying products.
2. Monitors and makes required updates and modifications to keep the consumer loan origination system current with policies and procedures and regulatory requirements.
3. Utilizes the Helpdesk Ticket system to manage requests and alterations in a timely manner.
4. Maintains user access for the loan origination system including adding and removing users. 
5. Serves as a subject matter expert pertaining to the consumer lending process.  Responds timely to questions from internal staff.
6. Collaborates with consumer Loan Servicing, Processing, Lending and Branch Experience teams to provide effective and efficient service to internal staff.
7. Proposes enhancements to processes and/or procedures to improve efficiencies and gain optimal results from the system.
8. Demonstrates good technical troubleshooting skills and ability to grasp the more technical aspects of the systems.
9. Demonstrates an ability to meet and exceed established service and quality goals.
10. Responsible for system reports including but not limited to creating, generating, and maintaining.
11. Responsible for working with the vendor to facilitate system updates and enhancements.
12. Interacts and collaborates with stakeholders and vendors regarding the various systems that work with the loan origination process.
13. Creates and manages a Statement of Work with our loan origination system vendor as needed.
     

Other Responsibilities and Duties

1. Develops, maintains, and demonstrates a working knowledge of credit union loan standards, policies, procedures, and applicable state and federal government rules.  Adheres to policies that govern the position.
2. Monitors and makes required updates and modifications to keep the consumer lending loan origination system current with policies, procedures and regulatory requirements.
3. Ability to successfully perform loan processing functions as needed. 
4. Checks e-mails for updates and responds timely.
5. Follows and complies with all Launch Credit Union policies and procedures.
6. Completes assigned compliance training in a timely manner.
7. Attends meetings and training sessions as required.
8. Perform other duties as assigned.

Education, Experience, and Skills Required

1. Minimum three years’ previous consumer lending experience.
2. Must be technically astute at understanding and operating Loan Origination Systems.
3. High school diploma or GED
4. Consistently demonstrates a courteous, tactful, and professional approach when dealing with internal staff and third-party vendors in accordance with established customer service standards and demonstrates concern and respect for others in all interactions, inspiring trust, and confidence.
5. Must be organized and have the ability multitask while paying close attention to detail. Strong written, verbal, and interpersonal skills.
6. Ability to work within a team environment.  Consistently demonstrates self-motivation and independent problem-solving skills, requiring only minimal direct supervision, in order to maximize individual productivity and efficiency. 
7. Must be knowledgeable or ability to quickly learn the credit union products and services including the various types of loan products. Has an understanding of the paperwork that is required for each loan and how to read a credit report.
8. Has an understanding of the Truth in Savings Act, Patriot Act, Reg. CC, BSA, OFAC, FACT Act, Reg.  B and Reg. Z.
9. Modifies behavior or methods in order to adjust to quickly changing environments and reorganizes workload in order to promptly accommodate critical tasks.