Lending Systems Administrator

This is an On-Site job only in Vancouver, Washington | Will consider hybrid work once training has been completed and all requirements are met. 

About Columbia Credit Union

Columbia CU is a full-service financial institution with $2.3 billion in assets, over 100k members and we pride ourselves in our commitment to “Making Life Better” in the communities we serve.  Since 1952, our commitment toward “Making Life Better” has earned us accolades and we are honored to be the recipient of several local community recognitions:

• Best of Clark County Award / The Columbian - 2008-2024
• Best in Business Award / Vancouver Business Journal - 2013-2024
• Corporate Philanthropy Award / Portland Business Journal - 2017-2024

Columbia CU Guiding Principles

Vision: The most trusted, respected, and sought-after financial institution, providing innovative solutions and support for our employees, members, and communities we serve.

Mission: Bringing people together to make life better for themselves and their communities. 

Value Proposition: Earning your trust with knowledgeable people and digital options so you can bank “Columbia” how and when you want.

Leadership Philosophy: Leaders at Columbia CU inspire enthusiasm and accountability that drive our mission. Leaders build engagement and communicate honestly and openly. By rallying everyone around our shared vision, Leaders model and expect the best from individuals and teams.

Core Values

People - We have a passion for helping each other and our members.

Community - We have a passion for contributing to the success and growth of the communities we serve.

Financial Wellness - We have a passion for providing the financial education, tools and assistance that create financial wellness and stability for our organization, each other, our members and the communities we serve.

Benefits

• 100% paid Medical, Dental, Vision for employee - eligible the 1st of the month following hire date
• Accrued PTO, Paid Sick Time (for non-exempt staff), Accrued Extended Sick Time and 11 Paid Bank Holidays
• A  hybrid home office option can be considered in Vancouver, Washington or Portland, Oregon areas only AND after on-site training has been completed and all work from home requirements are met.
• 401k Match- 100% match up to 6% employee contribution
• Tuition Assistance
• And More!

About The Role 

Responsible for all configuration/design and customization development and integrations of the Credit Union’s multiple loan origination (LOS) and other critical lending systems for consumer, residential and commercial lending programs. Responsible for managing a diverse range of functions and tasks, including future release schedules, change control, requirement gathering, system optimization, request prioritization, and timely communication with multiple business lines.  This role is deeply collaborative with the lending teams and all cross functional end users to develop solutions and improve business performance.

RESPONSIBILITIES  

• Coordinates with lending software vendors to help maintain current versions of supported loan programs and credit union policy standards.
• Recommends and implements techniques to improve productivity, increase efficiencies, utilize system capabilities, and maintain best practices. Develop and document operational procedures to support improved products, processes, tools and measurements.
• Configure and manage views and dashboards for department leaders and end users to better manage the pipelines, workflows, loan queues, document folders, and loan templates.
• Act as liaison for cross-functional departments including, IT, accounting, marketing, compliance/risk, branch, and all other member-facing operations.
• Maintains a working knowledge of all end-user functional roles and responsibilities as they relate to loan system usage. 
• Maintain knowledge of the credit unions’ lending products, processes, services, to support broad organizational perspective relative to job duties.
• Review loan system release notes, forward to appropriate departments, and manage system updates/upgrades.
• Solve business problems (brought forth by others and uncovered by access in role) by applying specific knowledge of the business needs combined with knowledge of the systems technology capabilities with the primary objective being to meet the information needs of the business owner(s).
• Maintain master list of users’ roles and profiles, security and access settings across all ancillary loan systems including third party systems.
• Act as liaison for cross-functional departments including, IT, accounting, marketing, compliance/risk, branch, and all other member-facing operations.
• Maintains a working knowledge of all end-user functional roles and responsibilities as they relate to loan system usage. 
• Maintain knowledge of the credit unions’ lending products, processes, services, to support broad organizational perspective relative to job duties.
• Review loan system release notes, forward to appropriate departments, and manage system updates/upgrades.
• Solve business problems (brought forth by others and uncovered by access in role) by applying specific knowledge of the business needs combined with knowledge of the systems technology capabilities with the primary objective being to meet the information needs of the business owner(s).
• Maintain master list of users’ roles and profiles, security and access settings across all ancillary loan systems including third party systems.
• Ensure issues arising from testing or implementation are escalated and resolved appropriately in an efficient and timely manner and that issues, incidents and questions are documented and reported as required.
• Perform analysis of various data points to identify trends, provide information about potential issues, and recommend improvements for greater efficiency and/or effectiveness.
• Track and report system issues, defects, and failures. Contact necessary vendor partners for resolution.
• Take critical role in problem analysis, initiate corrective actions and resolution and ensures status updates are provided to those impacted.
• Create test scripts for all process, implementation and prescribed system enhancements

REQUIREMENTS 

• College Degree or certification in a Computer Software Systems field is preferred, or combination of education and work experience in business, finance and/or technology
• 3+ years’ experience in a loan systems administration/analyst role. Prior admin experience with Encompass or Ncino LOS platforms preferred. 
• 3+ years’ experience in lending/banking/financial services
• Experience with process design and communication, requirements definition, and training in support of loan origination and servicing systems and Business Lines.
• Working knowledge of business systems and applications, incident and change management, project and systems management.
• Well-developed analytical skills and highly effective project and time management skills.
• Ability to conduct needs assessments, identify problems, develop solutions and take appropriate course of action.
• Must possess the ability to work independently and with teams of varying sizes; able to manage multiple tasks/projects and deadlines simultaneously.
• Proficient in Microsoft Office (Word, Excel, Outlook, etc.)
• Knowledge of federal, state and local laws and regulations related to consumer loan origination and servicing activities. Familiarity with lending laws such as Reg Z., TRID, HMDA, Reg. B, and other applicable regulations.
• Knowledge of the consumer loan process, documentation; government and investor requirements and terminology; develop clear and well-structured business requirement documents
• Self-motivated and willingness to maintain up-to-date knowledge with current and emerging technologies
• Formal knowledge of process improvement methods, tools and best practices.

 COMPENSATION 

• $34.62 - 39.42/ hour 
• Eligible for back office incentives. 

Columbia Credit Union follows all required COVID 19 health protocols

Equal Opportunity Employer/AA

Must be 18 or older to apply