Network/System Administrator I (Patch Management)

• Utilize MECM, Microsoft Intune and Tanium to deploy updates and applications to endpoint devices.
• Reporting on software deployment status.
• Utilize BMC Remedy or ServiceNow to troubleshoot and resolve customer tickets associated with software deployment and agent health.
• Document procedures, configurations, and security events related to Patch Management for knowledge sharing and training purposes.
• Performing tier 2 troubleshooting for Client agent and software deployment issues.
• Provide guidance to base level techs on how to resolve vulnerabilities

Information about the position:

• The primary shift for this position is Tuesday - Saturday 2100 – 0700; however, this is a 24/7/365 mission and people to work on Day, Swing, and Mid shift are needed. Rotating shift may be required. If a temporary schedule change is required to support operations, you will be provided with as much notice as the situation allows.
• Certification requirements are subject to change at the government's direction. If this occurs you will have 120 days to become compliant

A successful Patch Management Administrator – Intermediate Level candidate will have:

• Understanding of vulnerability management processes
• Knowledge about computer vulnerabilities and remediation
• Experience with Windows updates, software installation and managing end user devices
• Ability to troubleshoot Microsoft Endpoint Configuration Manager (MECM) client issues
• Ability to review Tenable scan data to determine vulnerability resolution
• The ability to read and understand PowerShell scripts
• Excellent customer service skills

The ideal candidate will have:

• Excellent written and verbal communication skills
• Ability to review installation logs and troubleshoot application deployment issues
• Ability to perform mass software deployments across a large enterprise environment
• Experience with Tanium
• Strong mentorship skills

Education & Experience:

• Requires a bachelor's degree or its equivalent, and 2 - 4 years of related experience
• Desired: Direct experience with MECM, Intune, or Tanium

Security Clearance:

• Desired: Active Secret

Required Certifications:

• Security+, or other qualifying IAT II certification
• Microsoft 365 Certified: Endpoint Administrator Associate