Salesforce System Administrator

***This role is being recruited by a third party agency, Robert Half. To be considered for this role, you must apply via the Robert Half website. Applications submitted to the Monterey Bay Aquarium website will not be considered.***

At the Monterey Bay Aquarium, we are passionate about creating an inclusive workplace that celebrates and values diversity. We firmly believe that having a team of diverse backgrounds and voices, working together, increases our capacity to serve our visitors and fulfill our mission. We welcome people from all walks of life into our team and strongly encourage people of color, LGBTQ+ individuals, veterans, and people with disabilities to apply.

Job Summary:

With limited oversight, ensure the technical integrity, scalability, and security of the Salesforce platform, including Nonprofit Cloud, Marketing Cloud, Data Cloud, Backup and Restore, and Archive, to support constituent management, conservation programs, and donor engagement. Provide strategic oversight for system configuration, complex integrations, automation, and governance, collaborating with the Technology & Innovation division and cross functional teams to deliver a robust, mission-critical platform. Perform other duties as required.

Core Activities:

• Platform Architecture & Configuration

Design custom objects and fields across Nonprofit Cloud, Marketing Cloud, and Data Cloud to ensure scalable functionality aligned with IT policies.

• Platform Data Flow

Configure data flows between standard and custom objects and fields across Salesforce Clouds.

• Complex Integration Management

Build and update advanced integrations with external systems and APIs ensuring seamless data exchange and performance monitoring. Includes authentication, data flow and integration monitoring tools.

Maintain Salesforce standard connectors and integrations with tools like Tableau, DocuSign, Stripe, Marketing Cloud, Ticketure and Intacct.

• Change Management

Lead platform deployments and updates across sandbox and production environments using DevOps tools, ensuring compatibility for Backup and Restore and Archive solutions. Coordinate and collaborate on deployment of changes using Salesforce change sets and GitHub pull requests.

• Release & Upgrade Strategy

Keep up to date with the latest Salesforce features and releases to ensure backwards compatibility and seamless updates.

• Performance & Resilience Monitoring

Monitor system logs, scheduled jobs, and performance metrics to maintain stability, proactively addressing issues across all Clouds.

• Security & Compliance Oversight

Perform system-level permission audits, audit trails, and org-wide security settings, including field history tracking, and org-wide defaults as well as Backup and Restore and Archive compliance.  Proactively set up processes to manage and protect customer and business data and enforce governance and support legal, regulatory, and internal security requirements.

• Advanced Automation

Build complex flows and system-level automations to optimize backend processes, enhancing efficiency across cross-functional teams.

Preferred Knowledge, Skills & Abilities (KSAs):

• BS/BA degree or equivalent combination of education, training and experience; preferred in-depth course of study in computer science
• Required: Salesforce Certified Advanced Administrator and Platform App Builder
• 5–7 years of Salesforce experience
• Expertise in complex integrations and automation
• Demonstrated expertise with Salesforce CRM or Nonprofit Cloud, Marketing Cloud, and Data Cloud required
• A passion for sustainability, applying eco-friendly practices like resource-efficient cloud configurations to align with our mission.
• Excellent at completing assigned tasks; attention to detail, and has a high value for quality deliverables
• Ability to maintain the highest level of security for confidential data
• Demonstrates personal accountability, leadership, teamwork and initiative
• Able to self-assess progress and reach out to supervisor or other engineers for assistance as needed
• Ability to demonstrate sound judgment even in ambiguous situations
• Ability to work within, and maintain Monterey Bay Aquarium’s Core Values
• Resourceful, tenacious and thoughtful problem solver who is able to complete assigned projects on time
• Understanding of agile software development methodology
• Adept communicator with clients, stakeholders, project managers and other engineers
• Strong level of common sense and a good sense of humor, a positive Can-Do attitude
• Ability to work within, and maintain Monterey Bay Aquariums’ Core Values

Physical Requirements to Perform Essential Job Functions:

• Typical office equipment
• Constant sitting, standing, walking, bending
• Occasional unassisted lifting up to 50 lbs.
• Typical office environment, main aquarium and exhibits, occasional offsite events

Annual Compensation Range: 

$107,500-$137,000 USD annually. Starting rate will vary based on previous experience and relevant skills/knowledge set.