System Administrator I

Who are we?

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Does this opportunity interest you?

Western National is seeking a System Administrator I to join our team! 

The individual in this role will have the opportunity to provide support for and within the assigned software platform to ensure that appropriate configuration, maintenance, and upgrades are administered, troubleshoot and fix issues so that end-users have a good user experience and understand integrations with the assigned software platform and other systems.

 What are the responsibilities and opportunities of this role? 

• Establish and perform administrator functions such as user management, profiles, roles, permissions, rules, assignment rules, and storage management.
• Create and manage system configuration specifications, training manuals, and other internal system documentation.
• Support end users with system questions and ad hoc training as needed; proactively solicit feedback and requirements from end users.
• Design and maintain ad-hoc reports and custom dashboards based on current initiatives and trends in usage and adoption.
• Perform data cleanup, data migration, and data integration to/from the software platform, troubleshooting any issues; log and track identified issues until successfully resolved.
• Stay current with system releases and new functionalities; communicate and manage system upgrades, releases, and the change control process.
• Draft and maintain documentation of system integrations and processes.
• Participate in and support internal technology development and system integration efforts as system subject matter expert. 
• Identify new and creative opportunities to leverage system to support additional business processes or functions.
• Utilize knowledge, experience, and available resources to find solutions.
• Maintain regular contact with customers and employees across the organization.
• Occasional contact with outside vendors and third-party consultants.
• Performs special projects and other duties as assigned.

 What are the must-have qualifications for a candidate? 

• Demonstrated aptitude towards problem identification and resolution.
• Demonstrated understanding of relational databases and data integration tools.
• Proven experience with identified programming languages.
• Good mathematical, analytical and problem-solving skills.
• Demonstrated strong oral, written, and interpersonal communication skills.
• Demonstrated ability to communicate clearly and effectively both verbally and in writing to technical and non-technical audiences.

 What will our ideal candidate have? 

• Good organizational and prioritization skills with proven ability to multi-task.
• Demonstrated aptitude towards problem identification and resolution.
• Strong attention to detail and quality.
• Proven ability to work independently and carry out assignments to completion.
• Ability to follow project management practices.
• Highly motivated individual with proven ability to provide excellent customer service.
• Bachelor’s degree in Computer Science or equivalent training/education/experience required, experience in lieu of degree will be considered.
• Proficient use of various core systems, office and computer equipment and software packages.
• Administration certification for assigned software strongly preferred.

 Compensation Overview

The targeted hiring range for this role is $59,200 – $81,400, annually. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and / or may be considered for other positions.

Culture and Total Rewards

Western National has long been known as “The Relationship Company®” and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset. 

Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for the past four consecutive years. In addition, the Group is consistently recognized as a Ward’s 50 property-and-casualty insurance company for its outstanding financial results.

Western National offers full-time employees a significant Total Rewards Package, including:

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off – including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities

Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.

Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.