System Administrator (Project Program Manager II TLT/SDA)

King County Metro Transit is hiring a System Administrator (Project Program Manager II) to join Central Services within the Capital Division of Metro Transit Department. As a System Administrator, you will be responsible for providing application support to users of Metro’s Capital Management Reporting System or CMRS. CMRS supports the implementation of capital projects for the Department. The system includes planning, budgeting and contracts modules. Initially, this position will support the Project Controls Office’s efforts to make improvements to their contracts modules with additional duties assigned as this work progresses.

Metro's CIP is a cornerstone of our long-term vision to harness the power of public transit, fostering healthier communities, greater equity, a thriving economy, and a sustainable environment. Join Metro and help drive this vision forward as a System Administrator. 

Recruitment Information:

Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role you will apply equity and social justice principles to all aspects of the work. 

As a System Administrator, you will:

• Provide application support for Metro Transit’s Capital Management Reporting System (CMRS) contracts, planning, and project management modules, including Libraries and User Administration.
• Serve as the primary point of contact with the Metro’s vendor(s) for service tickets, including submitting, tracking and following up on issues until resolution.
• Facilitate bi-weekly meetings with Metro’s vendor(s) including preparing agendas, document meeting notes, and tracking action items including informing stakeholders/users of status.
• Provide support for Metro Transit employees in the effective use of CMRS, including troubleshooting and workflow guidance.
• Create, update, and maintain Metro’s application user manuals, training guides, and/or documentation to ensure consistent system use across Divisions and Department.
• Monitor and maintain data integrity within CMRS including performing validations, corrections, and quality checks to ensure accurate reporting for stakeholders/users.
• Provide operational support to Metro Transit employees with successful utilization of the system workflows.
• Responsible for testing and validating system updates, patches, enhancements prior to release and tracking issues as they arise while ensuring minimal disruption to business operations.
• Collaborate with internal stakeholders to identify and implement process improvements that increase efficiency in contracts, planning, and project management modules.
• Coordinate with Metro Transit employees to ensure data required to support other systems is maintained in a timely manner.
• Other related applications or database duties as assigned.

Candidates must meet the following minimum qualifications to be considered for the position:

• Two (2) years of experience providing application or system support with Aurigo Masterworks.
• Knowledge of application workflows, including budgeting, contracting, and invoicing processes.
• Proficiency with Microsoft Excel for data analysis and application reporting.
• Demonstrated ability to ensure data integrity and support compliance reporting.
• Experience providing end-user guidance, support and training.
• Strong communication skills, including ability to prepare documentation, meeting notes, and user training materials.

Desirable Qualifications include:

• Knowledge of or experience using Oracle-based systems to support similar systems.
• Familiarity with construction management processes and documentation.

Competencies:

• Customer-focused with strong problem-solving skills.
• Effective collaborator with ability to work across departments and with external vendors.
• Detail-oriented with commitment to data accuracy and integrity.
• Skilled at translating technical issues into clear guidance for non-technical users.

To Apply:

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact Kam Kaur, Talent Advisor at kakaur@kingcounty.gov.

Required Application Materials:

• Submit an online application through our careers site. Update your application with all relevant work history going back at least 10 years (or more if necessary), including detailed job duties, dates of employment, and clear explanations for reasons for leaving.
• Attach a resume.
• Thoroughly respond to all required Supplemental Questions within the application.

For guidance on how to complete these required materials, be sure to visit the Career Support Services website for tips and examples on how to make your application materials as competitive as possible.

Applicants who are unable to apply online should follow the instructions at Application FAQ's- King County.

Selection Process:

Applications and required documents will be reviewed for clarity, thoroughness, and competitiveness. Your application must confirm and support your answers to the supplemental questions and any experience mentioned in your resume. If responses cannot be validated within your application, or if applications are missing the required materials listed in this job announcement, candidates may be removed from consideration.

The most competitive candidates may be asked to participate in one or more panel interviews. Final scores may be weighted to consider overall application materials, relevant experience, and interview scores. Offers and start dates will be finalized after completing any required pre-employment screenings, such as reference checks and/or internal record reviews.

Work Location:

The main work site associated with these positions is King Street Center, 201 S. Jackson St, Seattle WA 98104.

Telecommuting Requirement:

This is a hybrid position, with work performed both remotely and onsite at various King County facilities. Employees will be provided with a County-issued laptop and are required to maintain a workspace with a reliable internet connection, allowing them to perform their duties effectively and remain available and responsive during scheduled work hours.

Employees must reside in WA state and within a reasonable distance of their King County worksite to respond to workplace reporting requirements. There will be situations where the employee is required to report to a county worksite.

Work Schedule:

Our regular business hours are 40 hours per week, Monday through Friday. However, work outside of these hours may occasionally be required. Alternative work schedules may be considered. This position is non-exempt from the provisions of the Fair Labor Standards Act and therefore is eligible for overtime pay.

Union Membership: Technical Employees' Association (TEA)

Class Code: 243217 - Project Program Manager II

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King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.