10447 - Desktop Support II

10447 – Desktop Support II
Location – San Diego, CA - 5 days onsite

PURPOSE
This role provides the planning and delivery of customer support services, including installation, configuration, troubleshooting, and customer assistance for customer desktop computers, phones, laptops, email accounts, and video conferencing.

ESSENTIAL FUNCTIONS

• Provides technical support for business applications using IT tools such as remote desktop, configuring automated systems to deploy software updates/installations, troubleshoot application connectivity issues, create and maintain technical documentation of desktop management, and create an agency standard PC image.
• Provides technical advice and guidance relative to problems involving user interface, hardware and supporting software. Troubleshoots and restores technical service and equipment troubles by analyzing, identifying, diagnosing faults and symptoms.
• Coordinates efforts with other IT teams to ensure all helpdesk/service requests are effectively resolved. # Performs other related duties as assigned.

• Bachelor's Degree with major in Computer Science or equivalent work experience
• 3 +years of experience performing Tier 2 or higher (complex) issue resolution for incoming help requests from end users, including installing and upgrading software, installing hardware
• Knowledge of IT principles in the application of methods and practices for planning, implementation, and coordination to troubleshoot problems to ensure a high level of
• Microsoft, Oracle, and/or CompTIA Certifications desired

Hourly Pay Rate - $26.49 - $37.88