Desktop Support Analyst

JOB DESCRIPTION

Provide desktop support to Matador employees.

JOB BENEFITS

Compensation includes industry competitive salary commensurate with experience, performance incentives, plus medical and dental benefits, 401(k), etc. Details are available upon application.

JOB REQUIREMENTS

Responsibilities

• Enterprise support for Windows/Microsoft environment, including direct interaction with end users
• Performs first and second level support for the computing environment, including desktop, peripherals, network, wireless, networked devices, and IP telephones
• Provisions physical access for employees and designated contractors
• Analyzes, troubleshoots, and maintains computer systems and related hardware
• Makes recommendations for improving our desktop and audio-visual environments
• Performs first and second level support for our audio-visual environment, ensuring that rooms and equipment are maintained and functioning properly
• Excellent communication skills
• Maintain high level of customer service through professionalism, timeliness, organizational skills and follow-through
• Must be able to lift up to 30 pounds while installing computer equipment
• Keep track of hardware inventory/organize asset disposal

Education and Experience

• 3+ years recent experience supporting MS Windows in an enterprise environment
• Detail oriented, organized and capable of multi-tasking
• Four (4) year college degree with information technology concentration preferred