Desktop Support

Job Title: Desktop Engineer
Location: Gray, KY
Job Type: Full-time

Overview:
We are seeking a knowledgeable and customer-focused Desktop Engineer to support our end users and IT infrastructure. The ideal candidate will have hands-on experience with VMware environments, desktop hardware, and business application support, along with strong troubleshooting skills.

Key Responsibilities:

• Provide technical support to end users for desktop systems, applications, and hardware.

• Install, configure, and troubleshoot Windows-based desktops, laptops, and related peripherals.

• Support and administer virtual machines and desktops in a VMware environment.

• Assist with deployment and maintenance of business-critical applications.

• Identify, diagnose, and resolve technical issues efficiently, escalating as needed.

• Maintain documentation of support processes, configurations, and known issues.

• Collaborate with other IT team members to ensure optimal system performance.

Required Skills & Experience:

• Proven experience in desktop support and system administration.

• Strong troubleshooting skills with VMware (vSphere, Horizon, or similar).

• Experience supporting Windows OS and Microsoft 365 applications.

• Familiarity with desktop hardware setup and repair.

• Ability to support a wide range of business applications.

• Excellent communication and customer service skills.

Preferred:

• Experience with ticketing systems (e.g., ServiceNow, Jira).

• Basic networking knowledge (TCP/IP, DNS, DHCP).

• Industry certifications such as CompTIA A+, VMware VCP, or Microsoft MCP are a plus.
  
  
  Compensation: $60,000 - $70,000 per year salary