Desktop Support

SAIC is seeking a Desktop Support in Anchorage, AK on Elmendorf, AFB to support the US Army Corps of Engineers Revolutionary IT Services (USACE RITS) to provide second-tier support to end-users for PC, server, mainframe applications, and hardware and interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Handle escalated tickets from first-tier help desk support.

NOTE\: Must be willing to travel within a 2 hour radius, to other USACE locations, during work hours.

NOTE\: This position can support between $50k - $56k (depending upon experience and skill level)

JOB DESCRIPTION\: 

• Perform technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages
• Install and test personal computers, printers, and other peripherals
• Configure operating system, load shrink-wrap programs and other application software programs
• Troubleshoot printer, computer, and peripheral incidents
• Perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software
• Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems

SAIC accepts applications on an ongoing basis and there is no deadline.

SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

REQUIRED EDUCATION AND EXPERIENCE:

• Associates and three (3) year or more of related experience; two (2) additional years of experience accepted in lieu of degree
• Experience in Tier II helpdesk environment 
• Experience installing and configuring Windows 10 and MS Office 365 applications
• Experience using ServiceNow or a similar ticketing system
• Must be able to work Monday through Friday; 8 hour shift any time between 6AM and 6PM local time. After hours support may be required
• Must be willing to travel when necessary
• Must have a valid driver’s license and willing to travel to other locations within 2 hour radius during work hours

REQUIRED CERTIFICATIONS\: 

• Current DoD 8570 IA Baseline Certification, IAT Level I (examples\: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)

REQUIRED CLEARANCE\: 

• Interim Secret Clearance required prior to start; SAIC will help to obtain
• Must be a current US Citizen