This position reports to the Assistant Director of Desktop Operations within the Services and Operations group. This position will be responsible for developing an understanding of the technology needs and activities of assigned customer units, documenting those needs and activities, and utilize standard enterprise and localized services and solutions to manage and maintain the assigned units.
Job Responsibilities:
Operations: Works with assigned customers to assess their IT needs and challenges. Provides or sources expertise and solutions required to meet customer needs. Services to customers includes, but is not limited to desktop management, solution consulting, coordination of IT problems, and lifecycle projects. Ensures that services to assigned customers are delivered as specified in customer SLA.
Participates in customer unit planning if desired by customer. Documents work schedules and situational status reports on assigned customer engagements. Strives to strike an optimum balance between working independently and collaborating with other desktop support analysts and management to deliver services to customers. (60%)
Training: Participates in Desktop Support training opportunities (20%)
Support: Acts as an advocate for the Desktop Support group and ITS. Participates in unit development and planning activities to enhance unit capabilities and sustainability. Collaborates and shares knowledge with other Desktop Support analysts to maximize value to customers and build the reputation and esprit of the Desktop Support group. (10%)
Other duties as assigned. (10%)
Minimum Qualifications:
Bachelor’s Degree and related experience in supporting an information technology support environment.
+ LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.
Examples of Work:
Additional Information:
Position requires the ability to lift up to 50 pounds.
Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.
Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!
Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.
For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.