Desktop Support Engineer

Location: Milpitas, CA (Onsite)

Company Benefits: 

• Healthcare (Medical, Dental, & Vision)
  
• Paid Sick leave (per State policy)
  
• 401K + 2% Company Match
  

• Work on SNOW ticketing queue; creating help desk tickets; notifying team members via email when taking an open request and when the request is completed
  
• Service Walk-Ups (Front-Line IT person) at IT Service Station for break\fix, resolve issues, triage incidents and requests of various IT Services
  
• Service Conference Rooms (Zoom) and User Cubical for break\fix, resolve issues, triage incidents and requests of various IT Services
  
• Support and handle new hire tasks; provision new systems for replacement and new hires setup
  
• Service End-User Walk-Ups and by Phone
  
• Assists in determining suitable software and/or hardware to meet user requirements
  
• Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computer
  

• 5-10 years of experience in related field; supporting end-users (in person) in a corporate environment
  
• Knowledge of WIN 7/10 or Mac
  
• Be able to troubleshoot video conference rooms
  
• Knowledge of network implementation, server hardware, software installation, and maintenance, in coordination with other corporate IT teams.