Job Duration: Long Term Contract (Possibility Of Extension)
Resolve complex issues that may not be well documented, and apply your knowledge to improving and creating support procedures and documentation
Manage our IT ticket queue to ensure service level agreements are met
Manage and troubleshoot Gaming PC, printers, and other IT-related site equipment
Manage our IT assets through the entire lifecycle, onboarding, repairs, and secure disposal.
Image, and deploy laptops for employees both locally and remote
Analyze competing tasks, assess technical risk, and communicate impact to the business and team
Required Skills:
2+ year’s experience working in an IT Desktop Support role
Have broad knowledge of and the ability to perform advanced troubleshooting on macOS, Windows 10, Linux, and managing Mac and PC's in an enterprise environment. Perform advanced system administration activities and are a subject expert in at least one area of technology
Experience with client management systems
Experience with IT Services ticketing software
Exposure or some experience to scripting or programming.
An understanding and awareness of Security standards
Preferred Skills:
Bachelor's degree in Computer Science or IT related field
Advanced Windows, macOS or Linux systems administration skills/certification
Experience with Google Meet, Cisco, Zoom.
Familiar with ServiceNow
ITIL certification or courses
If interested, please send us your updated resume at hr@dawarconsulting.com/kavitha@dawarconsulting.com