Desktop Support Engineer
Dawar Consulting
Contract
On-site
Milpitas, California, United States
Desktop Support Positions
Our client, a world leader in the semiconductor industry, is looking for a Desktop Support Engineer to be based in Milpitas, CA (Onsite).
Job Duration: Long Term Contract (Possibility Of Extension)
Responsibilities:
- Service Walk-Ups (Front-Line IT person) at IT Service Station for break\fix, resolve issues, triage incidents and requests of various IT Services.
- Work on SNOW ticketing queue; creating help desk tickets.
- Support Conference Rooms (Zoom) and User Cubical for break\fix.
- Support and handle new hire tasks; provision new systems for replacement and new hires setup.
Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers. - Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses
Required Skills:
- Experience in supporting end-users (in person / remote) in a corporate environment.
- Knowledge of Windows 10 operating system, Mac OS
- Knowledge of general network and computer security
- Be able to troubleshoot WIN 7/10, Office 365, computers/laptops SW and HW
- Able to lift to 40+ pounds of technical equipment
- Knowledge of ITIL and ITSM best practices
Company Benefits: Medical, Dental, Vision, Paid Sick leave, 401K