Desktop Support Engineer III (Remote - US)

This position is posted by Jobgether on behalf of Airlines Reporting Corporation (ARC). We are currently looking for a Desktop Support Engineer III in the United States.

We are seeking a skilled Desktop Support Engineer III to provide advanced technical support across a diverse and dynamic technology environment. In this role, you will configure, troubleshoot, and maintain workstations, laptops, mobile devices, printers, and A/V equipment while ensuring compliance with security standards. You will serve as an escalation point for complex technical issues and collaborate with cross-functional teams to resolve challenges efficiently. This role also involves mentoring junior team members, documenting technical processes, and participating in deployment and upgrade projects. Your contributions will directly impact the quality and reliability of IT services, supporting employees across the organization. Strong problem-solving, technical expertise, and proactive communication are essential in this role.

Accountabilities:

• Provide advanced support and troubleshooting for laptops, desktops, tablets, mobile devices, printers, scanners, and A/V equipment.
• Serve as an escalation point for level 2 and 3 support issues and guide other technicians as needed.
• Configure, update, patch, and maintain Windows and Mac operating systems, Microsoft Office applications, and other business software.
• Ensure all devices comply with organizational security standards, collaborating with networking and security teams on audits and remediation.
• Build, test, and deploy install packages, and support infrastructure and business system projects.
• Monitor and respond to tickets in ServiceNow or similar help desk platforms, tracking issues and resolutions thoroughly.
• Mentor and develop junior team members, creating documentation, knowledge base articles, and technical manuals.

• Bachelor’s degree in Information Technology or a related field preferred; equivalent experience considered.
• Expert knowledge of Windows and Mac operating systems, laptops, mobile devices, and troubleshooting best practices.
• Hands-on experience with phone systems, printers, print servers, and A/V equipment.
• Experience with Active Directory, Azure, DHCP, Group Policy, Intune, SCCM, and remote support tools (TeamViewer or similar).
• Familiarity with patch management tools, inventory audits, and technical documentation practices.
• Excellent problem-solving and customer service skills with strong verbal and written communication.
• Certifications such as MCSA/E, ACSP, CompTIA Network+, or CCNA are desirable.

• Competitive salary and comprehensive benefits package.
• WorkFlex hybrid program offering flexibility to work from home while attending in-office collaboration days.
• Professional development opportunities to expand skills and grow your career.
• Generous paid time off, holidays, and leave programs.
• Health, dental, vision, and wellness coverage.
• Retirement savings plan with employer contributions.
• Collaborative, innovative, and diverse work environment.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

#LI-CL1