Desktop Support Specialist

We are seeking a talented Desktop Support Specialist to join our Seattle, WA based client. 

This is a full-time, direct hire position.

 

 

JOB SUMMARY:

• As part of the 24/7 data center, provide support in all aspects of operating, monitoring and managing our IT systems and equipment
• Review incoming requests / tickets specific to hardware, software and network issues and resolve via phone, email, chat or Instant message and provide a timely resolution
• Provide status updates to end-users
• Escalate issues when required to ensure customer satisfaction
• Support other team members as needed
  

 

REQUIRED QUALIFICATIONS:

• High school degree or equivalent
• 3+ years of desktop support experience supporting end-users with hardware, software and network issues
• Understanding of networking technologies and common software applications
• Strong technical aptitude
• Knowledge of Windows 7 and Windows 10 operating systems

Working Place:

Seattle, Washington, United States