Desktop Support Specialist I - Digital and Technology Partners - Mount Sinai Brooklyn - Sunday 8AM-4PM & Monday - Thursday 4PM - 12AM
Mount Sinai Health System
Full-time
On-site
New York, New York, United States
Desktop Support Positions
Description
Responsibilities
Qualifications
This position will report to Mount Sinai Brooklyn. Address: 3201 Kings Highway Brooklyn, NY 11234
The specific shift is: Sunday from 8:00 AM to 4:00 PM, followed by Monday through Thursday from 4:00 PM to 12:00 AM.
The Desktop Support Specialist I evaluates business problems identifies and specifies the applications and/or systems requirements, evaluates vendor packages in relation to needs and implements required software and hardware.
Responsibilities
- Provides support to business area management and staff at the highest customer service level for all aspects of workplace technology services including but not limited to network-based systems software and hardware, systems security, recovery and back-up procedures, troubleshooting, repairs, installations and upgrades.
- Manage, support, and troubleshoot network printers, scanners, mobile devices, etc.
- Moves, adds and changes workstations throughout Mount Sinai locations and off campus.
- Provide support for Mount Sinai users at remote sites outside the campus which might require local travel.
- Participates in the testing of new workplace technology packages, including remote connectivity products, equipment, implements and tests prototypes, installation quality assurance tests and ensures consistency with standards, protocols, and procedures.
- Maintains a high level of customer satisfaction by resolving all tangible problems and concerns and escalating to more technically experienced Desktop Support Specialists when necessary.
- Maintains a high level of collaboration and communication to work effectively with end-users, coworkers and upper management to perform related duties as assigned, requested, or needed.
- Completes all required / assigned training.
- Performs related duties as assigned or requested.
Qualifications
Education Requirements
- A baccalaureate degree in Information Technology or related area.
OR
- A four-year high school diploma or GED equivalent and three years of satisfactory experience in the area described above.
Experience Requirements
- At least One (1) year of full-time experience in computer repair, maintenance and installation.
- Strong customer service and organizational skills.
- Excellent oral and written skills in order to effectively communicate to clients and superiors.
- Ability to identify problem trends based on phone call volume and online ticketing system entries.
- Ability to provide technical support over the phone and/or desk side while maintaining a professional demeanor.
- Ability to handle constantly changing flow of workload; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
Licensing and Certification Requirements
Certifications preferred: A+ / Network+ / Security+ / Apple Certs
Computer Skills
- Must have excellent troubleshooting skills with hardware and software.
- Advance knowledge of all Windows/MAC Operating Systems.
- Working knowledge supporting, and troubleshooting Microsoft O365.
- Working knowledge supporting, troubleshooting, and deploying iOS/Android mobile devices.
- Basic understanding of networking and familiarity with TCP/IP and DHCP.
- Demonstrated knowledge of Active Directory and basic AD administration (User and Group management).
- Hands on experience working with an ITSM/ticketing system (ServiceNow preferred).
General Skills and Competencies
- Requires a broad knowledge of end user computing and network-based PC/workstation systems and hardware, client functions and applications.
- Must be flexible regarding duties and hours to cover and willing to travel to offsite locations.
, 288 - DTP End User Computing - MSH, Mount Sinai Hospital