Desktop Support Supervisor

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

Computer Backups, Disaster Recovery (DR), Information Technology (IT) Systems, Systems Management

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

DESKTOP Support Supervisor

Transform technology into opportunity as a Desktop Support Supervisor with ARMA (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Desktop Support Supervisor, you will help ensure today is safe and tomorrow is smarter. With minimal supervision, the Tier 2 Systems Administrator works as part of an enterprise team to provide support on multiple Department of Defense (DoD) networks and enclaves. Will manage services using on-premise hardware and perform regular hardware and software updates. Performs installation, repair, and preventative maintenance of laptop, desktops and Zero Clients.  Provides technical support and troubleshooting to Tier 1 & 2 support. Deliver technical support to the Enterprise components as required. Additionally, must be able to implement system management tactics, techniques and procedures (TTP). 

HOW A DESKTOP SUPPORT SUPERVISOR WILL MAKE AN IMPACT:

As the Desktop Support Supervisor, the successful candidate will supervise a Desktop Support team installing and maintaining virtual assets, towers, laptops, peripherals, and VOIPS across multiple enclaves.  Reads, understands and applies complex technical information; master new computer technology; maintain cooperative working relationships. Interacts with other Tier 1, 2 and/or 3 teams or contractors to restore service and/or identify core problems. Clearly communicate technical solutions in a user-friendly, professional manner to end users and customers. Participates in new application and hardware rollouts, testing, and special projects as needed. Works on assignments that are moderately complex in nature.  

  

Provides additional systems administrative support as required in additional areas such as Active Directory, System Center Configuration Manager (SCCM), Exchange, Information Security, File Shares, PKI, and Virus protection. 

WHAT YOU’LL NEED TO SUCCEED:

Education:

• High School Diploma/GED with 6 years of related experience, or

• Associate degree with 4 years of experience, or

• Bachelor's degree with 2 years of experience.

Preferred Skills/Experience:

• 4-6 years in at least three of the following areas: VDI, Active Directory, SCCM, Exchange, Information Security, Desktop applications.  

• 2-3 years configuration, troubleshooting, and maintaining Windows 11 Desktops. 

• Ability to support 24x7x365 work schedule, shift work and travel as required, in support of customer initiatives 

• Knowledge of Networking fundamentals  

• Exposure to DoD Configuration Management, Information Assurance, and Systems Lifecycle Management processes 

• Creating and updating systems lifecycle documentation, as required 

Clearance Level:

• TS/SCI required

Required Certification(s):

• Security+ CE Certification required; DoD compliance 8570.01M applies.

Location:

• On Customer Site.

US Citizenship:

• Required.

Additional Requirements:

• Position may require lifting of objects (i.e., IT Hardware), reaching/bending/kneeling (i.e., plugging in cables), and other moderately strenuous activity.

• Self-starter, motivated, shows initiative, and learns fast  

• Ability to work on multiple projects simultaneously 

• Ability to create and maintain sustainment documentation  

GDIT IS YOUR PLACE:

• 401K with company match.

• Comprehensive health and wellness packages.

• Internal mobility team dedicated to helping you own your career.

• Professional growth opportunities including paid education and certifications.

• Cutting-edge technology you can learn from.

• Rest and recharge with paid vacation and holidays.

 

The likely salary range for this position is $83,429 - $92,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

10-25%

Telecommuting Options:

Onsite

Work Location:

USA VA Virginia Beach

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans