Desktop Support Technician

Join Family HealthCare as a Full-Time Desktop Support Technician in Fargo, ND, where your skills will directly impact the lives of our community. This onsite position offers a unique opportunity to engage with innovative technology in a compassionate environment, ensuring excellence in healthcare service delivery. With a starting wage of $19.65 - $23.58 per hour, you will be rewarded for your expertise while working alongside dedicated professionals who share your commitment to empathy and innovation.

In this role, you will troubleshoot and solve technical issues, enhancing the operational efficiency of healthcare services. As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, and Paid Time Off. You'll be part of a dynamic team that values your contributions, enabling you to grow both personally and professionally. Be a key player in fostering a supportive environment that prioritizes the well-being of our patients and staff alike.

A little about Family HealthCare

Family HealthCare (FHC) is a family-oriented primary care clinic that provides various medical services for patients in the Fargo-Moorhead area. With five different care locations and a mobile unit, we proudly serve over 15,000 patients each year.

Are you excited about this Desktop Support Technician job?

As a Desktop Support Technician at Family HealthCare, your day-to-day responsibilities will center around providing exceptional technical support to our staff. You will respond to help desk tickets promptly, troubleshooting hardware and software issues to ensure seamless operations. Regular tasks will include installing, configuring, and maintaining desktop systems, applications, and peripherals, while documenting procedures and solutions for future reference. You will actively engage with users to understand their needs, addressing any technical challenges with empathy and efficiency. Daily collaboration with IT team members is crucial, as you'll participate in system upgrades and assist in network maintenance.

Additionally, you'll work to implement innovative solutions that enhance our technological capabilities. Your contributions will be vital in maintaining a compassionate and efficient environment for our healthcare professionals and patients alike.

What you need to be successful

To excel as a Desktop Support Technician at Family HealthCare, a mix of technical and interpersonal skills is essential. You should possess strong problem-solving abilities to analyze issues efficiently and develop effective solutions. Excellent communication skills are crucial, as you will be interacting with staff at all levels, requiring a clear and empathetic approach to explain technical concepts. A solid understanding of computer hardware, operating systems, and networking fundamentals will enable you to troubleshoot effectively. Adaptability is important, as you will encounter a variety of issues and must be willing to learn new technologies as they arise.

Attention to detail and organizational skills will help manage support requests and document solutions accurately. Lastly, a genuine commitment to compassionate service within the healthcare context will align with Family HealthCare's core values, driving your success in enhancing user experience daily.

QUALIFICATIONS

• AA in Computer Science or related technical field or equivalent experience
• Healthcare knowledge and experience (desired)
• Experience in helpdesk environment
• Health information systems experience
• Customer service experience

SCHEDULE

M-F, 8am-5pm