Desktop Support Technician

Welcome to the commerce center of Southern New Hampshire! Here at Rockingham County, NH, we service our local community through efforts at our County Attorney’s Office, Registry of Deeds, Sheriff’s Office, Department of Corrections, Human Resources, Finance Office, Nursing Home, Assisted Living Community, and Facilities Operations. We believe in empowering and challenging our team members through opportunities of growth, education, and wellness initiatives. Our team is driven by our mission of serving our community. Be a part of the bigger picture, work alongside industry professionals, enjoy fantastic benefits + generous paid time off, and discover the Rockingham County difference. 

SCOPE OF POSITION: The Desktop Support Technician works with the Assistant Director of IT to deploy new workstations, provide on-site support for clients, troubleshoot and resolve initial issues, and deliver top-quality service to end-users. Support includes installation and testing of computer systems and peripherals within established standards and guidelines. Troubleshoot network connectivity and wireless access for local and remote computers or devices.

The Facilities Operations team is committed to providing the employees and residents at Rockingham County a safe, supported, and environmentally conscious environment. The Desktop Support Technician assists with maintaining, troubleshooting, and repairing computer systems, hardware, and computer peripherals by solving a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems. The Desktop Support Technician provides telephone, in-person, and remote support to end-users, resolves issues quickly and efficiently, assists with new PC setups/deployment to users, installs peripheral components such as printers/scanners/phones/disk drives, etc. assists in the customization/adaptation of existing programs, furnishes computer/network rights to folders and programs, and provides support for connectivity to the network(s). Further, the Desktop Support Technician documents/maintains/upgrades/replaces hardware and software systems, determines the most cost-effective repair to minimize customer downtime, performs asset inventory activities as needed, and establishes regular in-person and email communications with the Assistant Director of IT regarding updates and pertinent IT activities. Requires the ability to stay past normal shift time to provide coverage during emergency situations or as the need demands.

• High School Diploma and Advanced Technical Education is required; Associates Degree is preferred, and 
• 3-5 years IT experience, providing technical support and advice to system users, or
• An equivalent combination of relevant education and experience. 
• Knowledge of Active Directory, MS Windows desktop and O365 operating systems, MS office products, PC hardware technologies, TCP/IP, internet connectivity, programming and database languages, and network architecture.
• Ability to lift/move equipment weighing up to 30 lbs.