Helpdesk Administrator

Are you the go-to person when friends or coworkers run into tech issues? Do you enjoy solving problems and helping others understand technology? If so, we'd love to have you join our team as a Helpdesk Administrator.

In this role, you'll provide technical support to employees across the organization, ensuring computer systems and programs run smoothly. You'll troubleshoot issues, guide users through solutions, and step in with hands-on fixes when needed. If you enjoy variety in your workday, customer interaction, and problem-solving, this role offers all three.

What You'll Do:

• Respond to technical queries by email, chat, phone, or other channels
• Gather details from users to fully understand the issue
• Diagnose problems and determine the best solution
• Communicate solutions clearly, in terms users can understand
• Walk users through problem-solving steps, or provide remote troubleshooting when needed
• Perform network repairs as appropriate
• Escalate unresolved issues to higher-level support when necessary
• Document, track, and report on support requests
• 25%-50% travel

What We're Looking For:

• Strong technical knowledge and problem-solving skills
• Clear, concise communication style
• Patience and active listening when working with stressed users
• Customer service mindset with quick and thoughtful responses
• Ability to work independently and take initiative
• Professionalism and diplomacy when interacting with a variety of personalities
• Prior MSP experience a plus
• Prior Microsoft certifications a plus
• Prior customer service experience preferred

Why You'll Love This Role:

• Be the hero who keeps day-to-day operations running smoothly
• Work with a supportive team that values collaboration and knowledge sharing
• Build technical and customer service skills that can grow into a long-term IT career