Helpdesk Specialist

Fort Financial Credit Union fosters a positive culture that prioritizes the well-being and development of its employees. Being a community-focused organization, we believe that investing in employees not only enhances individual health and potential, but it also contributes to the overall success of our organization and community. Our mission as a credit union is to build financial relationships with our members and be their trusted financial advisors. 

As a Helpdesk Specialist, you will be responsible for ensuring the functionality, maintenance, and security of all credit union devices. You will troubleshoot and resolve technical issues while providing additional support to your teammates in helpdesk operations, core system processing, and phone systems administration. This role also involves collaborating on projects and delivering excellent service support to internal and external stakeholders.

Job Type: Full-Time (On-Site)

Location: Corporate Office - Fort Wayne, IN

Schedule: 8:00am-5:00pm Monday-Friday, on call rotation some nights, holidays, and weekends.

Responsibilities:

• Support helpdesk functions and serve as a first point of contact for support requests.
• Set up, install, and configure software. 
• Maintain, repair, and upgrade technological equipment or peripheral devices. 
• Troubleshoot and resolve helpdesk issues with the team in a timely manner.
• Assist the team by performing regular backups to safeguard data using the batch automation system.
• Ensure that phone system is functioning properly and recommend enhancements when needed.
• Rotate on-call duties with assigned IT staff as scheduled, including emergencies, nights, holidays, and weekends.
• Keep abreast of emerging technologies and best practices in helpdesk management.

Required Skills:

• Broad experience and knowledge with Windows based applications including Active Directory, WSUS, DNS, DHCP, WDS, group policies, Microsoft Office etc. and workstation operating systems including Windows 10 and 11 with an emphasis on ensuring stability and patch level vulnerability management. 
• Familiarity with desktop imaging applications and standardization of enterprise level desktops and laptops. 
• Experience in working with VoIP phone systems and email spam filter technology.
• Familiarity with networking technology, topology, and security appliances with a strong desire to learn and grow in this field.

Qualifications:

• Job Level: Mid-Level
• Required Experience: 1-3 years of similar or related experience.  
• Preferred Education: Associate degree or achievement of formal certifications recognized in the industry as equivalent.  

Benefits:

• Education/Scholarship Assistance
• Training/Career Development Programs
• PTO & 13 Paid Holidays
• Pension & 401k Retirement Plans
• Health/Dental/Vision Insurance Plans
• Flex Spending Account & Health Reimbursement Arrangement
• Employer Paid Life & Voluntary Life Insurance
• Employer Paid Short-Term & Long-Term Disability
• Accident, Critical Illness, & Hospital Confinement Plans