Summary
Bethanna has an opening for a Full-Time Helpdesk Specialist. The Helpdesk Specialist provides 1st Tier support for end-users, and assists the System Administrator and Director in the management and maintenance of the network, data and voice communications networks of Bethanna to ensure efficient operations.
Education and Experience
• High School Diploma or Associates Degree required: Bachelors or Certification in computer-related area a plus
• 1-2 years of related experience in Helpdesk and/or Network Administration a plus
• Advanced analytical and problem-solving skills
• Strong technical experience using helpdesk or CRM software.
• Good knowledge of hardware and software configurations and technologies
• Good knowledge of Windows operating environments
• MacOS and/or iOS experience a plus
• Well-developed communication and interpersonal skills
• Sufficient manual dexterity for operation of PC keyboard, mouse, and other standard office equipment
• Sufficient physical ability to install hardware and wiring necessary in an office environment